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Bilingual Technical Support Liaison
3 weeks ago
We are seeking a talented individual to fill the role of Bilingual Customer Support Representative.
Job DescriptionThis is an exciting opportunity to join our customer support team as we continue to grow and expand our business. As a Bilingual Customer Support Representative, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat. You will also be expected to troubleshoot technical issues, resolve customer complaints, and provide general product information. This is a dynamic role that requires excellent communication skills, both written and verbal, as well as the ability to work in a fast-paced environment.
Responsibilities:- Provide exceptional customer service to clients via phone, email, and chat
- Troubleshoot technical issues and resolve customer complaints
- Provide general product information and answer customer inquiries
- Work collaboratively with the sales team to resolve customer issues and provide additional support as needed
Required Skills and Qualifications
To be successful in this role, you will need to possess the following skills and qualifications:
Requirements:- Bachelor's degree in a related field or equivalent experience
- At least 1 year of customer service experience in a similar industry
- Fluency in English and French (spoken and written)
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Benefits
We offer a competitive salary and benefits package, including:
Benefits:- On-site lunch program
- Private healthcare coverage
- Pension contribution
- Sick pay
- Bike-to-work scheme (if applicable)
- Above-market annual bonuses
Seniority Level, Employment Type, Job Function, and Industry
This is an entry-level full-time position in the technology industry.
