Support Team Coordinator
6 days ago
Cpl Healthcare is seeking a highly skilled Support Team Coordinator to join our team. In this role, you'll be responsible for coordinating the day-to-day activities of our support team, ensuring that all tasks are completed efficiently and effectively.
About the RoleThis is an excellent opportunity for someone with strong organizational skills and a passion for customer service. You'll work closely with our team to resolve customer inquiries, enforce client terms of use, and gather insights to improve user experience.
Key Responsibilities- Coordinate day-to-day activities of support team
- Resolve customer inquiries via ticketing system
- Enforce client terms of use by monitoring reports of abuse on the site
- Gather and analyze data to develop ways to improve user experience
- Work closely with team to identify inefficiencies and suggest solutions
- Fluent near-native level (C1-C2) of Estonian language in oral and written communication
- Advanced level of English (C1)
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to work under pressure and prioritize tasks
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