Support Team Coordinator

6 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

Cpl Healthcare is seeking a highly skilled Support Team Coordinator to join our team. In this role, you'll be responsible for coordinating the day-to-day activities of our support team, ensuring that all tasks are completed efficiently and effectively.

About the Role

This is an excellent opportunity for someone with strong organizational skills and a passion for customer service. You'll work closely with our team to resolve customer inquiries, enforce client terms of use, and gather insights to improve user experience.

Key Responsibilities
  • Coordinate day-to-day activities of support team
  • Resolve customer inquiries via ticketing system
  • Enforce client terms of use by monitoring reports of abuse on the site
  • Gather and analyze data to develop ways to improve user experience
  • Work closely with team to identify inefficiencies and suggest solutions
Requirements
  • Fluent near-native level (C1-C2) of Estonian language in oral and written communication
  • Advanced level of English (C1)
  • Strong organizational skills and attention to detail
  • Excellent verbal and written communication skills
  • Ability to work under pressure and prioritize tasks


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