Sales and Customer Engagement Specialist

5 days ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €104,000 - €130,878
Customer Service Representative

This role plays a crucial part in maintaining customer relationships and driving business growth.

Key Responsibilities:
  • Customer Relationship Management:
    • Engage with customers to understand their needs and concerns.
    • Identify opportunities to retain customers through proactive issue resolution.
    • Improve customer satisfaction rates through effective communication and problem-solving.
  • Business Growth:
    • Promote new business opportunities to existing and potential customers.
    • Provide detailed information about products and services, addressing questions and concerns.
    • Achieve sales targets by actively converting leads into customers.
  • Quality Assurance:
    • Conduct thorough quality checks on new sales to ensure accuracy and compliance.
    • Verify customer information and documentation to prevent errors and ensure smooth onboarding.
  • Customer Support:
    • Assist customers across multiple channels, including calls, emails, and live chat.
    • Resolve customer inquiries and issues promptly, ensuring high customer satisfaction.
    • Collaborate with other teams to provide cohesive and supportive experiences for customers.
Requirements:
  • Previous experience in customer-facing roles or related fields.
  • Strong communication skills, both written and verbal.
  • Ability to manage multiple tasks and priorities in fast-paced environments.
  • Proficiency in using CRM software and other relevant tools.
  • Customer-focused attitude with ability to handle difficult situations calmly and professionally.
  • Ability to work independently and as part of teams.
  • Strong problem-solving skills and attention to detail.
What We Offer:
  • Competitive compensation packages.
  • Comprehensive training and ongoing development opportunities.
  • Supportive and inclusive work environments.

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