
Customer Engagement Solutions Specialist
23 hours ago
We are seeking a skilled professional to design, configure and deliver customer engagement solutions using Microsoft Dynamics 365.
Key Responsibilities:- Collaborate with stakeholders to understand business needs and translate them into CRM requirements.
- Design scalable solutions including workflows, business rules and integrations aligned with client objectives.
- Configure CRM modules, entities, dashboards and reports. Liaise with technical teams for custom development and data migration.
- Develop training materials and deliver user workshops to support adoption and change management.
- Define and execute test plans ensuring high-quality delivery.
- Contribute to project planning and delivery using Agile Waterfall or Hybrid methodologies.
- Bachelor's degree in business IT or related field.
- Minimum 2 years experience with Microsoft Dynamics 365 CRM Customer Engagement.
- Strong business analysis skills and understanding of sales marketing and customer service processes.
- Familiarity with Power Platform is a plus.
- Excellent communication and stakeholder management skills.
This position involves working closely with clients to understand their business needs and translate them into CRM solution requirements.
You will work with technical teams to design and deliver customisations integrations and data migration strategies.
The ideal candidate has excellent communication and stakeholder management skills strong business analysis skills and understanding of sales marketing and customer service processes.
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