Customer Engagement Specialist

2 days ago

Dublin, Dublin City, Ireland beBeeEngagement Full time €45,000 - €55,000

Community Engagement Role

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This is an exciting opportunity to work with colleagues across the organization to deliver community engagement activities, support co-production opportunities, and engage meaningfully with priority groups, community, and agency partners in developing our service offer.

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Key Responsibilities (Functional):

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  • Support the delivery of customer engagement strategies and develop services that meet their needs.\
  • Champion community engagement to deliver outcome-focused services.\
  • Ensure effective consultation with customers and stakeholders, ensuring their participation, influence, and scrutiny in all relevant services.\
  • Plan, organize, and carry out community engagement activities with officers and customers.\
  • Collaborate with internal departments for a coordinated approach to customer engagement and involvement.\
  • Provide data and statistics on community engagement activities as required.\
  • Communicate engagement activities effectively to customers through various channels.\
  • Support colleagues in organizing customer events for mutual support.\
  • Work with external stakeholders, including community groups, local authorities, and other organizations.\
  • Identify funding opportunities and complete grant applications to support community development and engagement.\
  • Research, develop, and deliver training related to customer engagement internally and externally.\
  • Prepare reports and recommendations.\
  • Represent our organization at conferences, meetings, and network events related to housing and customer engagement.\
  • Maintain and update our website and social media with customer engagement information.\
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Key Responsibilities (Organizational):

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  • Contribute to operational planning.\
  • Provide advice and assist colleagues.\
  • Provide data and testimonials for reports.\
  • Promote effective communication, excellent customer service, and continuous improvement.\
  • Develop and maintain strong networks with colleagues and external organizations to ensure service excellence.\
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Health and Safety Responsibilities:

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  • Conduct activities safely, in accordance with our health and safety policy.\
  • Ensure risk assessments are in place and colleagues adhere to safety instructions.\
  • Be aware of and communicate risks associated with roles and responsibilities.\
    • ],

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