Customer Engagement Specialist

3 days ago


Dublin, Dublin City, Ireland beBeeSupport Full time €40,000 - €80,000

We are seeking a passionate and dedicated professional to join our team as a Customer Support Specialist. This role involves providing exceptional assistance with high-quality product knowledge and communication skills, consistently meeting and exceeding customer expectations.

Key Responsibilities:
  • Develop in-depth knowledge of the platform
  • Provide high-quality support via email and live chat
  • Communicate effectively with technical and non-technical end users
  • Diagnose software issues and resolve escalated complaints using established processes

You will also provide guidance on marketing, sales, and e-commerce setup questions.

Our ideal candidate is a strong communicator with excellent written and verbal skills, who can thrive in a collaborative environment and adapt to changing priorities.

Requirements include 1+ years of Customer/Technical Support experience in a SaaS organization, with experience with email deliverability, email marketing platforms, and e-commerce platforms an advantage.

This role involves working with APIs and integrations, DNS, IPs, and other networking concepts.


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