Global Operations Manager

4 days ago


Dublin, Dublin City, Ireland The Citco Group Limited Full time

**About the Role**

We are seeking an experienced professional to join our Client Lifecycle Management (CLM) team as the Head of Operations. This role offers a unique opportunity to lead operations across three CLM regions, working closely with internal stakeholders and managing a team of approximately 200 people.

In this position, you will be responsible for managing day-to-day operations, developing team members, and identifying opportunities for process improvements.

Key responsibilities include leading global CLM operations, managing team members, identifying and managing risks, supporting the Head of CLM in achieving operational and strategic goals, and driving continuous improvements.

**Required Skills and Qualifications:**

  • Bachelor's or Master's degree
  • At least 10-15 years of experience in operational management
  • At least 6 years of experience in KYC/AML and client due diligence reviews, preferably in the offshore sector or fund industry
  • Proven track record in successfully managing people & processes
  • ACAMS (or equivalent) certification, or willingness to obtain such certification
  • Excellent communication skills in English, both verbal and written
  • Strong problem-solving and analytical skills
  • Good knowledge of Microsoft Office applications (e.g., Excel, Word)


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