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Spanish Language Supervisor
2 weeks ago
The Bilingual Operations Supervisor is responsible for leading a team of customer service representatives and ensuring they provide high-quality service to our customers. This role involves managing team performance, monitoring productivity, and implementing process improvements.
Key Accountabilities:
- Lead a team of customer service representatives to achieve excellent customer satisfaction ratings.
- Develop and implement processes to improve team productivity and efficiency.
- Conduct regular coaching and feedback sessions to ensure team members are meeting performance expectations.
- Maintain accurate records of team performance and provide regular updates to management.
Requirements:
- Fluent in both English and Spanish, oral and written.
- 1-3 years of supervisory experience in a call center environment.
- Strong leadership, decision-making, and problem-solving skills.
- Proficiency in MS Excel, PowerPoint, and other relevant software.
- Knowledge of payer/insurance benefits and healthcare revenue cycle processes.
- Excellent communication, interpersonal, and organizational skills.
