IT Support Specialist

2 days ago


Dublin, Dublin City, Ireland TechForce Talent Full time
About the Role

As an L1 Technical Support Specialist at TechForce Talent, you will be responsible for providing exceptional IT support to our clients. Your primary focus will be on handling incoming technical support requests, troubleshooting complex IT issues, and delivering prompt resolutions or escalating when necessary.

Key Responsibilities
  • Serve as the first point of contact for clients, handling IT support queries via phone, email, and ticketing system.
  • Provide expert-level troubleshooting for hardware, software, network, and system-related issues.
  • Accurately log, prioritize, and track incidents, ensuring timely resolution or escalation to L2/L3 teams when required.
  • Guide users through advanced troubleshooting steps and provide clear instructions.
  • Work with internal teams to resolve client issues efficiently, maintaining a high level of customer satisfaction.
  • Ensure all support tickets and documentation are updated in the system.
  • Follow ITIL-based service desk processes and best practices.
  • Stay updated on new technologies and internal processes to continuously improve service delivery.
About You
  • Previous experience in an L1 Service Desk, IT Support, or Customer Service role within an IT environment.
  • Strong verbal and written communication skills, with the ability to explain complex technical issues to non-technical users.
  • Excellent phone manner and a customer-focused approach.
  • Knowledge of Windows OS, Microsoft 365, Active Directory, and advanced networking concepts.
  • Experience using ticketing systems (e.g., ServiceNow, Zendesk, or similar).
  • Ability to work well under pressure in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are highly valued.


  • Dublin, Dublin City, Ireland SOLAS IT RECRUITMENT Full time

    Application Support SpecialistWe are looking to speak to experienced Application Support Specialistson behalf of a growing company in Dublin 4. The responsibilities include providing Level 1 and Level 2 support for their clients. The ideal candidate will have a strong technical background in troubleshooting, SQL queries, and ticket management systems like...


  • Dublin, Dublin City, Ireland Reed Specialist Recruitment Limited Full time

    About the RoleAs an Executive Support Specialist, you will provide high-quality administrative support to our team, ensuring seamless day-to-day operations. You will be responsible for coordinating meetings, managing correspondence, and maintaining accurate records.This is an excellent opportunity to develop your skills and gain valuable experience in a...


  • Dublin, Dublin City, Ireland Reed Specialist Recruitment Limited Full time

    About the RoleWe are seeking a skilled Medical Support Specialist to join our team in Dublin. As a key member of our office, you will provide administrative support to our legal professionals, ensuring seamless day-to-day operations.Key Responsibilities:Prepare correspondence and documents from digital dictation with high accuracyCreate, amend and format...


  • Dublin, Dublin City, Ireland Reed Specialist Recruitment Limited Full time

    About the Company: Reed Specialist Recruitment Limited is a leading recruitment agency providing expert recruitment services across various industries. We are committed to finding the best talent for our clients and pride ourselves on delivering exceptional results.Job Description: As a Legal Secretary, you will play a critical role in supporting our...


  • Dublin, Dublin City, Ireland Cpl Resources - Office Support Full time

    Job DescriptionWe are seeking a highly skilled and organized individual to fill the role of Legal Secretary in our Dublin office. As a key member of the legal team, you will provide administrative support to fee earners and carry out various duties associated with the role.ResponsibilitiesDraft, format, and proofread legal documents, correspondence, and...


  • Dublin, Dublin City, Ireland Reed Specialist Recruitment Limited Full time

    Firm OverviewReed Specialist Recruitment Limited is a leading recruitment agency with extensive expertise in placing candidates in various roles within the legal sector.


  • Dublin, Dublin City, Ireland Hays Specialist Recruitment Ireland Ltd Full time

    Job DescriptionAs a highly skilled Executive Support Specialist, you will play a crucial role in the management and development of the corporate affairs function within our reputable cultural institution. Key Responsibilities:• Assist in the preparation and review of strategies, policies, and procedures related to corporate governance.• Carry out...

  • Product Specialist

    1 week ago


    Dublin, Dublin City, Ireland Solas IT Recruitment Full time

    Direct message the job poster from Solas IT RecruitmentSenior IT Recruitment Consultant @ Solas IT Recruitment | ERF CertRPProduct SpecialistWe are transitioning to a modern, Microsoft-based environment for our Digital Workplace and critical content management applications. We are now looking for a Product Specialist to join our dynamic, small technology...

  • IT Support Specialist

    3 weeks ago


    Dublin, Dublin City, Ireland Reperio Human Capital Full time

    IT Support Specialist 97814 Desired skills: Windows, Mac, L1, IT Support, O365 As an IT Support Specialist, you will be responsible for providing technical assistance and support to our client. You will diagnose and resolve software and hardware issues, set up computer systems, and provide training to end-users. This role offers an exciting...


  • Dublin, Dublin City, Ireland IT Search Full time

    We are seeking an experienced Test Management Specialist to join our IT Search team. As a Senior Test Manager, you will lead and mentor global QA teams for project delivery.Key Responsibilities:Develop test strategies aligned with Agile methodology and automationConduct quality reviews and guide test deliverablesManage KPIs, test schedules, project costs,...


  • Dublin, Dublin City, Ireland Brightwater Capital, LLC Full time

    Job SummaryWe are looking for a skilled IT support specialist to manage our Azure cloud infrastructure and provide end-user support.The successful candidate will have experience in IT administration, particularly with Azure, and a strong understanding of cloud computing.This role offers a good salary and a generous benefits package, including bonus.


  • Dublin, Dublin City, Ireland IT Search Full time

    A fluent Dart and Flutter specialist is sought for a contract role involving the migration of a native iOS/Android app to a full Flutter app.ResponsibilitiesMigrate a native iOS/Android app to a full Flutter appDevelop and maintain the Flutter appRequirementsMinimum 3 years of industry experienceConfident and experienced with Flutter and DartExperience with...


  • Dublin, Dublin City, Ireland Saint John of God Community Services Clg Full time

    About the RoleWe are seeking a skilled Community Support Specialist to join our team at Saint John of God Community Services Clg. As a Community Support Specialist, you will play a vital role in supporting individuals with intellectual disabilities to live fulfilling lives.Job DescriptionThe successful candidate will be responsible for providing high-quality...


  • Dublin, Dublin City, Ireland Ubique Systems Full time

    Are you an expert in audio visual equipment?We need an Event Support Specialist to join our team at Ubique Systems.This role involves working on-site at client offices and AVVC rooms, providing technical support for events and troubleshooting any issues that arise.The ideal candidate will have extensive knowledge of audio and video equipment, as well as...


  • Dublin, Dublin City, Ireland Spectrum Health Full time

    About the Team:Spectrum Health is a leading provider of Primary Care and Allied Healthcare services in Ireland. Our team is dedicated to delivering high-quality patient care and exceptional customer service.We are seeking a Clinical Support Specialist to join our team as a Patient Support Operative. In this role, you will be responsible for providing...


  • Dublin, Dublin City, Ireland IT Search Full time

    Job DetailsWe are seeking a highly skilled Azure and GCP Platform Specialist to join our team at IT Search. The successful candidate will design and execute infrastructure on both Azure and GCP platforms. They will take responsibility for pipelines (CI/CD) and aspects of Infrastructure as Code, utilizing IaC tools like Ansible and Terraform to automate...


  • Dublin, Dublin City, Ireland SOLAS IT RECRUITMENT Full time

    We require an experienced Azure and GCP Specialist to lead our cloud services team and ensure the successful deployment of cloud-based solutions.The successful candidate will have a strong background in cloud computing, DevOps, and security, with expertise in automating cloud infrastructure using Terraform and Jenkins.Proficiency in Linux server...


  • Dublin, Dublin City, Ireland Amazon Full time

    Job OverviewAt Amazon, we are looking for a Cloud Support Specialist to join our team. As a Cloud Support Specialist, you will be responsible for providing exceptional support to our customers by acting as the 'Cloud Ambassador' across all cloud products.About the RoleLearn and use groundbreaking technologies to provide unique solutions to our customers'...


  • Dublin, Dublin City, Ireland Amazon Full time

    About the RoleWe are seeking a highly skilled and motivated Cloud Support Specialist to join our AWS Support team. As a Cloud Support Specialist, you will be responsible for providing technical support to our customers via various contact channels.Your Key Responsibilities:Provide timely and effective resolution of customer cases through advanced...


  • Dublin, Dublin City, Ireland CPL Full time

    Cpl in partnership with SK biotek Ireland is seeking to recruit an experienced IT Support Specialist to join the IT Department on a permanent basis.The successful candidate will be responsible for providing operational and project support for all IT infrastructure on the Swords site.This includes ensuring any changes to IT systems are implemented in...