IT Support Specialist
2 days ago
As an L1 Technical Support Specialist at TechForce Talent, you will be responsible for providing exceptional IT support to our clients. Your primary focus will be on handling incoming technical support requests, troubleshooting complex IT issues, and delivering prompt resolutions or escalating when necessary.
Key Responsibilities- Serve as the first point of contact for clients, handling IT support queries via phone, email, and ticketing system.
- Provide expert-level troubleshooting for hardware, software, network, and system-related issues.
- Accurately log, prioritize, and track incidents, ensuring timely resolution or escalation to L2/L3 teams when required.
- Guide users through advanced troubleshooting steps and provide clear instructions.
- Work with internal teams to resolve client issues efficiently, maintaining a high level of customer satisfaction.
- Ensure all support tickets and documentation are updated in the system.
- Follow ITIL-based service desk processes and best practices.
- Stay updated on new technologies and internal processes to continuously improve service delivery.
- Previous experience in an L1 Service Desk, IT Support, or Customer Service role within an IT environment.
- Strong verbal and written communication skills, with the ability to explain complex technical issues to non-technical users.
- Excellent phone manner and a customer-focused approach.
- Knowledge of Windows OS, Microsoft 365, Active Directory, and advanced networking concepts.
- Experience using ticketing systems (e.g., ServiceNow, Zendesk, or similar).
- Ability to work well under pressure in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are highly valued.
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Application Support Specialist
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Executive Support Specialist
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Medical Support Specialist
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Legal Support Specialist Dublin
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Commercial Property Lawyer Support Specialist
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Dublin, Dublin City, Ireland Reed Specialist Recruitment Limited Full timeFirm OverviewReed Specialist Recruitment Limited is a leading recruitment agency with extensive expertise in placing candidates in various roles within the legal sector.
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Executive Support Specialist in Corporate Governance
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Product Specialist
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IT Support Specialist
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Test Management Specialist
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IT Support Specialist
2 days ago
Dublin, Dublin City, Ireland Brightwater Capital, LLC Full timeJob SummaryWe are looking for a skilled IT support specialist to manage our Azure cloud infrastructure and provide end-user support.The successful candidate will have experience in IT administration, particularly with Azure, and a strong understanding of cloud computing.This role offers a good salary and a generous benefits package, including bonus.
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Fluent Dart and Flutter Specialist Sought
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Community Support Specialist
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Event Support Specialist
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Dublin, Dublin City, Ireland Ubique Systems Full timeAre you an expert in audio visual equipment?We need an Event Support Specialist to join our team at Ubique Systems.This role involves working on-site at client offices and AVVC rooms, providing technical support for events and troubleshooting any issues that arise.The ideal candidate will have extensive knowledge of audio and video equipment, as well as...
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Clinical Support Specialist
19 hours ago
Dublin, Dublin City, Ireland Spectrum Health Full timeAbout the Team:Spectrum Health is a leading provider of Primary Care and Allied Healthcare services in Ireland. Our team is dedicated to delivering high-quality patient care and exceptional customer service.We are seeking a Clinical Support Specialist to join our team as a Patient Support Operative. In this role, you will be responsible for providing...
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Dublin, Dublin City, Ireland IT Search Full timeJob DetailsWe are seeking a highly skilled Azure and GCP Platform Specialist to join our team at IT Search. The successful candidate will design and execute infrastructure on both Azure and GCP platforms. They will take responsibility for pipelines (CI/CD) and aspects of Infrastructure as Code, utilizing IaC tools like Ansible and Terraform to automate...
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Azure and GCP Specialist
19 hours ago
Dublin, Dublin City, Ireland SOLAS IT RECRUITMENT Full timeWe require an experienced Azure and GCP Specialist to lead our cloud services team and ensure the successful deployment of cloud-based solutions.The successful candidate will have a strong background in cloud computing, DevOps, and security, with expertise in automating cloud infrastructure using Terraform and Jenkins.Proficiency in Linux server...
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Cloud Support Specialist
3 days ago
Dublin, Dublin City, Ireland Amazon Full timeJob OverviewAt Amazon, we are looking for a Cloud Support Specialist to join our team. As a Cloud Support Specialist, you will be responsible for providing exceptional support to our customers by acting as the 'Cloud Ambassador' across all cloud products.About the RoleLearn and use groundbreaking technologies to provide unique solutions to our customers'...
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Cloud Support Specialist
3 days ago
Dublin, Dublin City, Ireland Amazon Full timeAbout the RoleWe are seeking a highly skilled and motivated Cloud Support Specialist to join our AWS Support team. As a Cloud Support Specialist, you will be responsible for providing technical support to our customers via various contact channels.Your Key Responsibilities:Provide timely and effective resolution of customer cases through advanced...
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Site IT Support Specialist
1 hour ago
Dublin, Dublin City, Ireland CPL Full timeCpl in partnership with SK biotek Ireland is seeking to recruit an experienced IT Support Specialist to join the IT Department on a permanent basis.The successful candidate will be responsible for providing operational and project support for all IT infrastructure on the Swords site.This includes ensuring any changes to IT systems are implemented in...