
Digital Transformation Leader
1 day ago
Job Overview:
We are seeking an experienced Digital Transformation Leader to lead the identification and implementation of digitization opportunities across client workflows and interactions.
Key Responsibilities:
- Design and oversee the development of end-to-end digital solutions for client approvals, queries, and deliverables.
- Collaborate with business units to map current processes and design improved digital workflows.
- Partner with technical teams to ensure successful implementation of digital solutions.
- Drive adoption of digital solutions through effective change management and client engagement.
- Develop and maintain documentation of workflow processes and requirements.
- Monitor and analyze the effectiveness of implemented solutions through metrics and client feedback.
- Identify opportunities for process automation and efficiency improvements.
Requirements:
- 7+ years of experience in digital transformation, workflow automation, or similar roles, preferably in financial services.
- Proven track record of successfully implementing digital workflow solutions at scale.
- Strong understanding of business process management and workflow optimization.
- Experience with client-facing applications and user experience design.
- Deep knowledge of financial services operations and client service processes.
- Strong project management skills with experience in agile methodologies.
- Excellent analytical and problem-solving abilities.
- Outstanding communication skills with ability to influence stakeholders at all levels.
- Experience in gathering and documenting business requirements.
- Bachelor's degree required; relevant advanced degree preferred.
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