Customer Experience Expert

2 days ago


Dublin, Dublin City, Ireland CPL Full time

At CPL, we're committed to delivering exceptional BPO solutions that drive client success. As an Operational Excellence Coordinator, you'll play a vital role in achieving this goal.

About the Role

This position requires a detail-oriented individual with excellent analytical and problem-solving skills. You'll be responsible for monitoring and enhancing employee performance, providing coaching and guidance as needed, and driving process improvements to meet business objectives.

Key Responsibilities
  • Monitor and evaluate employee performance to identify areas for improvement.
  • Develop and implement coaching plans to enhance employee performance.
  • Support Market Team Leads in educating and developing all representatives.
  • Provide backup to the training department as needed.
  • Attend and participate in meetings to review results and drive process improvements.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Bachelor's degree.
  • Content moderation, Trust & Safety, and/or Content Quality Assurance related experience in the Social Media industry.
  • Proficiency in English (C1 or above).
  • Excellent communication and problem-solving skills.
What We Offer

We provide a dynamic and supportive work environment, competitive salary, and comprehensive benefits package, including health insurance, 25 days annual leave, free meals/snacks, extensive training and development opportunities, access to Covalen's wellness programs, tax saver travel card, and bike-to-work scheme.



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