Customer Experience Agent Professional
4 days ago
We're re-defining e-commerce by blending community, shopping, and entertainment into a seamless experience.
Job DescriptionThe Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team, you will be tasked with ensuring our customers get the product they ordered as fast as possible.
If something went wrong, you will ensure that we are doing everything possible to make it right. Interact with buyers and sellers with a customer-first attitude ensuring a positive experience. Resolve all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner.
- Become an expert in the Whatnot product, processes, and systems to drive positive outcomes for our users.
- Work with other departments to troubleshoot, research, and resolve open questions.
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
To achieve this, we require individuals who possess strong communication skills, a customer-centric mindset, and a proactive approach to problem-solving.
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