Customer Experience Agent

6 days ago

Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full time

Customer Experience Agent (German Speaking)Dublin, Ireland
Join the Future of Commerce with WhatnotWhatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love.
We're re-defining e-commerce by blending community, shopping, and entertainment into a community just for you.
As a remote co-located team, we're inspired by innovation and anchored in our values.
With hubs in the US, UK, Ireland, Poland, and Germany, we're building the future of online marketplaces—together.
From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.
The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving.
As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible.
And if something went wrong, you are ensuring that we are doing everything possible to make it right.
Interact with buyers and sellers with a customer first attitude ensuring a positive experienceResolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely mannerBecome an expert in the Whatnot product, processes and systems to drive positive outcomes for our usersWork with other departments to troubleshoot, research and resolve open questionsSeek out opportunities to eliminate repeat contacts and improve the overall customer experienceCurious about who thrives at Whatnot?
We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
A hungry individual looking to jump start their career in a fast paced environment.
Someone willing to take on any role or task, learn new skills and be a part of building a great company.
A customer service mentality with passion to reach the best possible outcome.
Here's what we're hoping to see in your background:
2+ years of support experience handling email and/or chat services.Weekend availability requiredFluent in English and German, with a deep understanding of the DACH marketUnderstanding of Ecommerce and Marketplace operationsExperience with Customer facing systems like Zendesk, Kustomer, or Intercom.Obsession with customers / being customer first / serving customersProactive problem-solver and process-improverKnowledge of Collectibles is a plusBachelor's degree preferredPrevious start-up experience is a plusThe salary range may be inclusive of several levels that would be applicable to the position.
Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise.
This range is only inclusive of base salary, not benefits.
Flexible Time off PolicyHealth Insurance options including Medical, Dental, VisionWork From Home SupportHome office setup allowanceMonthly allowance for cell phone and internetCare benefitsAnnual allowance towards ChildcareLifetime benefit for family planning, such as adoption or fertility expensesMonthly allowance to dogfood the app16 weeks of paid parental leave + one month gradual return to work.Whatnot is proud to be an Equal Opportunity Employer.
We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
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