Customer Experience Agent Specialist

5 days ago


Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full time
Company Overview

Whatnot is a leading online marketplace, revolutionizing the way people buy and sell products. Our platform combines community, shopping, and entertainment in a unique and engaging experience.

Job Description

We are seeking a skilled Customer Experience Agent to join our team. As a key member of our customer-facing department, you will be responsible for ensuring seamless order resolution and exceptional user engagement.

**Responsibilities:**

  • Resolve customer inquiries and issues regarding orders, payments, and shipments.
  • Interact with buyers and sellers in a professional and courteous manner.
  • Develop expertise in Whatnot's product offerings, processes, and systems.
  • Collaborate with other departments to troubleshoot and resolve complex issues.
Required Skills and Qualifications

To succeed in this role, you will need:

  • At least 2 years of experience in a support or customer-facing role.
  • Excellent communication and problem-solving skills.
  • A strong understanding of e-commerce and marketplace operations.
  • Familiarity with customer-facing systems like Zendesk, Kustomer, or Intercom.
Benefits

We offer a comprehensive benefits package, including:

  • Flexible time-off policy.
  • Health insurance options.
  • Work-from-home support.
  • Home office setup allowance.
  • Dog-friendly workplace.
About Us

Whatnot is an equal opportunity employer, committed to diversity and inclusion. We believe that a diverse and inclusive workforce drives innovation and excellence.



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