Customer Experience Agent Specialist
5 days ago
Whatnot is a leading online marketplace, revolutionizing the way people buy and sell products. Our platform combines community, shopping, and entertainment in a unique and engaging experience.
Job DescriptionWe are seeking a skilled Customer Experience Agent to join our team. As a key member of our customer-facing department, you will be responsible for ensuring seamless order resolution and exceptional user engagement.
**Responsibilities:**
- Resolve customer inquiries and issues regarding orders, payments, and shipments.
- Interact with buyers and sellers in a professional and courteous manner.
- Develop expertise in Whatnot's product offerings, processes, and systems.
- Collaborate with other departments to troubleshoot and resolve complex issues.
To succeed in this role, you will need:
- At least 2 years of experience in a support or customer-facing role.
- Excellent communication and problem-solving skills.
- A strong understanding of e-commerce and marketplace operations.
- Familiarity with customer-facing systems like Zendesk, Kustomer, or Intercom.
We offer a comprehensive benefits package, including:
- Flexible time-off policy.
- Health insurance options.
- Work-from-home support.
- Home office setup allowance.
- Dog-friendly workplace.
Whatnot is an equal opportunity employer, committed to diversity and inclusion. We believe that a diverse and inclusive workforce drives innovation and excellence.
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