Customer Experience Specialist
5 days ago
**Job Overview**
Cpl Healthcare is seeking a highly motivated and passionate individual to join our team as a Customer Service Agent. This role involves handling customer queries received via multiple channels, across a variety of product offerings and services.
In this position, you will be responsible for understanding and responding to customer needs, ensuring that the response is dealt with appropriately to exceed the customer's expectations. You will also work closely with other relevant customer service areas and support teams to maintain a high quality of service.
The ideal candidate will have solid customer service experience, preferably in a contact centre environment, with an aptitude both in listening to and understanding a customer's needs and skilfully communicating in a professional and personable manner.
We are looking for a customer advocate who can drive change which enhances customer experience on every interaction.
Key Responsibilities:
- Handle customer queries received via multiple channels
- Understand and respond to customer needs
- Work closely with other relevant customer service areas and support teams
- Escalate any customer concerns, issues, or opportunities appropriately
Requirements:
- Solid customer service experience
- Ability to listen and understand customer needs
- Strong communication skills
- Ability to work in a changing environment
- Critical thinking and analytical skills
What We Offer:
A dynamic and continuously evolving team environment, where you will have the opportunity to be involved at the beginning of the formation of a new centralised team and share your insights and experience in continuously improving the quality of our customer care.
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