Global Customer Experience Specialist

3 days ago


Dublin, Dublin City, Ireland Getty Images Full time

Job Overview:

We are seeking a Digital Content Support Agent to join our team. As a Digital Content Support Agent, you will be responsible for delivering exceptional customer experiences through inbound communication channels. This includes providing timely and accurate responses to customer inquiries, addressing sales-related queries, and resolving issues in a manner that enhances the overall customer relationship.

Main Responsibilities:

  • Deliver exceptional customer experiences through inbound communication channels.
  • Address sales-related queries and resolve customer issues in a timely and accurate manner.
  • Process, track, code, and handle invoices and internal reports in a timely and accurate manner.
  • Provide creative solutions to improve customer satisfaction.
  • Assist the sales team with other paperwork and administrative needs.

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills.
  • Relevant customer service experience.
  • Strong attention to detail.
  • Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).
  • Fluency in written and spoken French and English (C1 Level or above both written and verbal in both languages).
  • Ability to work effectively in a fast-paced environment.


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