
Expert Fraud Management Specialist
2 weeks ago
The team is responsible for developing innovative solutions to combat issuer fraud in the payments industry.
Key Responsibilities- Engage with customers to capture their experiences and identify areas for improvement.
- Analyzing customer performance and trends to minimize risk.
- Collaborating with product leads globally to drive customer engagement and provide feedback to development teams.
- Identifying opportunities for cross-selling among AI-based fraud solutions.
- Creating case studies and reports for internal and external communications.
- Assessing customer authorization and fraud performance using structured data.
- Developing presentations reflecting customer realities.
- Providing support during fraud attacks.
- Bachelor's degree in business, marketing, finance, or related field.
- Experience in fraud management and customer relationship management.
- Strong analytical skills and ability to interpret data.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office for creating engaging reports and presentations.
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