Senior Fraud/Risk Analyst

3 weeks ago

Dublin, Dublin City, Ireland Foodhub Full time

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FoodHub is a leading global food ordering platform, connecting thousands of restaurants with millions of hungry customers every day. We're passionate about making online food ordering smarter, easier, and more affordable for both customers and restaurant partners. With cutting-edge technology and a growing international presence, FoodHub is transforming the way people experience takeaway and delivery.

Purpose of Role

We are seeking an experienced Senior Fraud/Risk Analyst with strong eCommerce expertise to lead our fraud prevention efforts and manage a small remote team. You will play a key role in monitoring transactions, investigating suspicious activity, and ensuring our payment systems remain secure.

In this role, you will:

Monitor and investigate unusual transaction patterns via internal and external fraud prevention systems.
Identify and act on fraudulent payments/withdrawals, including monitoring transactions from banned countries/territories.
Communicate suspected fraud matters to the business and suggest appropriate actions.
Liaise with external parties regarding suspected fraud matters and manage any required follow-up.
Prepare reports and presentations of suspected fraud cases for internal and external review.
Collaborate with the Risk & Compliance Officer, Senior Management Team, and other departments.
Manage and resolve disputes and chargeback claims.
Investigate complex and sensitive consumer escalations related to fraud.
Engage with customers on fraud prevention and payments-related matters.
Deliver ongoing staff training on fraud identification and prevention.
Provide recommendations to improve fraud prevention measures.
Work closely with other departments to ensure robust risk management across the business.
Manage and develop a small remote team of fraud analysts, providing guidance and support.

The Ideal Candidate Will Have:

At least 2+ years of experience in Fraud Prevention in an eCommerce environment, with a strong understanding of online fraud tactics and payment processes.
Experience managing or mentoring a small team, ideally in a remote setting.
Extreme attention to detail – able to spot anomalies and patterns others might miss.
Strong multitasking skills, with both analytical and strategic problem-solving capabilities.
Proven ability to handle sensitive information with discretion.
Strong computer skills and comfort using technology for research, reporting, and communication.
Creative and practical approach to problem-solving with a focus on business-friendly solutions.
Strong sense of integrity and doing the right thing for customers, the business, and stakeholders.
Excellent communication skills, with the ability to present findings clearly to non-technical stakeholders.
Experience delivering staff training on fraud matters (desirable).
Competitive compensation and benefits package.
Direct mentorship from industry experts and ample opportunities for skill development.
Dynamic and collaborative work environment where your contributions will make a tangible impact.
Chance to work on exciting projects that will challenge and expand your technical abilities.
Remote hybrid role.
33 days annual leave per year (including public holidays).
Option to buy up to 5 additional annual leave days per year.
Guaranteed day off on your birthday (when requested).
Option to purchase Bupa Select Complete Health Insurance (Medical History Disregarded) for self and family at a significantly discounted rate.
€35 monthly gym contribution.

Why Join Us?

This is an exciting opportunity to take on a senior-level fraud prevention role in a fast-growing eCommerce business. You'll be trusted to lead fraud strategy, mentor a remote team, and work closely with leadership to strengthen risk management processes.

Seniority level

Seniority levelMid-Senior level

Employment type

Employment typeFull-time

Job function

Job functionAnalyst
IndustriesTechnology, Information and Internet

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