French Security and Fraud Prevention Analyst

French Security and Fraud Prevention Analyst

Dublin, Ireland

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Junior Client Services Fraud and Security Analyst (French Speaker) - Hybrid

Client Operations - Security and Fraud Prevention (SFP)

Interactive Brokers Ireland Limited ("IBIE") is part of the wider Interactive Brokers Group, servicing over 2.5 million clients in more than 200 countries & territories. We are based in Dublin 1 with over 120 employees of the wider 2900+ global headcount. Our innovative products allow our clients access to 160 global markets in as many as 26 currencies. Our mission is to create technology to provide liquidity on better terms. Compete on price, speed, size, diversity of global products and advanced trading tools.

IBIE seeks a Junior Security and Fraud Prevention Analyst for its Client Operations—Security and Fraud (SF) team. We seek a motivated, analytical, and methodical individual with a background in the financial services industry and a professional demeanor to join an exciting team that will help shape one of the world's strongest trading and brokerage brands. The ideal candidate will display passion, integrity, commitment, and drive to deliver a positive, differentiated service.

Your Responsibilities:

- Proactive handling of client exceptional inquiries via callbacks - verbal and video client verification
- Handling escalations of client inquiries about IBKR's security system via tickets.
- Problem management with a focus on security protocols and practices.
- Handling escalations of suspicious client activity or behavior to Senior SFP Analysts.
- Proactive tracking of fraud cases and trends realized.
- Creation of on-the-job training and fraud awareness material.

Qualifications and Experience:

- 2+ years' experience in an information or fraud prevention role.
- BSc in STEM areas (Science, Technology, Engineering and Mathematics).
- Proficient in Windows and/or macOS computer systems and basic office applications.
- Maintain up-to-date knowledge of the security industry as it relates to IBKR, including:
- Information Security
- Languages: Must have fluency in French and English

Required Skills:

- Analytical approach to problem-solving.
- Excellent communication (spoken and written) and interpersonal skills
- Ability to engage and maintain a conversation with clients
- Ability to build rapport, handle objections and actively steer communications to collect required information and assist.
- Ability to learn and adapt to new information and technology platforms
- Navigating multiple computer applications while interacting with clients.

#LI-RB1

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Privacy * Select...

Are you a resident of the United Kingdom (UK), People's Republic of China or European Union (EU) ?

Privacy Disclosure * Select...

Interactive Brokers ("IBKR") is committed to protecting the privacy of its users. 1. Aggregate Information about Visitors. We collect information on a general and aggregate basis, such as IP addresses, in order to analyse the performance of our sites. This data is used completely anonymously in order to determine the number of people who visit our sites and the most frequently used sections of our sites. This enables us to continually update and refine our sites to ensure it provides you with a successful experience. 2. Information about Users. When registering you are requested to enter certain information about yourself. This information forms the basis for any job application. 3. Your Online CV and Job Application. The details of your job application, covering letter, CV and academic results and any other information will not be viewed by anyone except IBKR and any third party service providers used by IBKR for its hiring processes. 4. Information Management. You can edit any information entered at any time before your job application is submitted. This includes contact details, email address, job application information and password. However, once a job application has been sent, that specific job application cannot be altered. You have certain rights to see and correct data held about you. Please refer to the IBKR Group Privacy Policy on our website. 5. Security. The security of our system is very important to us and we work hard on it. However, please note that no data transmission over the Internet is 100% secure.

I certify that all information I have provided in order to apply and secure employment with this employer is true, complete and correct.I understand that any information provided by me that is found to be false, incomplete or misrepresented in any aspect, will be sufficient cause to (i) eliminate me from further consideration for employment, or (ii) may result in my immediate discharge from the employer's service, whenever it is discovered. * Select...

Pronouns (Optional) Select...

What is your desired base salary? *

Where did you learn of this position? * Select...

Source

If you selected Employee Referral, College/University, or Other Please type details:

source2

LinkedIn Profile

Please provide current/last employer name: *

For fresh graduates please mention 'NA'.

Do you hold a stamp 4 or EU Passport? (REQUIRED) * Select...

Have you handled escalations of client inquiries pertaining to a companies security system via tickets? * Select...

Do you enjoy client communications - such as email, phone, sim, ticket? * Select...

#J-18808-Ljbffr

---