
Security Fraud Investigator
4 days ago
Job Title: Risk and Fraud Investigation Specialist
We are seeking a skilled professional to fill this role.
The Role:
- This is an opportunity to work on complex situations and potential brand risks in high volume queues.
- You will be responsible for ensuring daily service level agreements are met in responding to user tickets and reviewing users or reservations for risks to our users.
- Another key responsibility will be to analyse patterns and trends, educate users on how to maintain security and safety while using the system responsibly.
- In addition, you will support cross-functional groups to develop and enhance internal policies and tools.
- You will also understand our risk systems and investigate account patterns.
- Furthermore, you will identify and escalate trends and product vulnerabilities to stakeholders.
Requirements:
- A minimum of 1-2 years of experience within risk management, fraud prevention, or Trust and Safety.
- Familiarity with the Google suite: mail, docs, sheets, and slides.
- Mac OS experience with customer ticketing systems.
- Excellent interpersonal and communication skills.
- Ability to balance fraud prevention alongside a positive customer experience.
Nice to Have:
- SQL, JSON, or equivalent experience with other coding languages.
- Fluency in another language.
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