
Fraud Prevention and Risk Management Professional
1 day ago
The Role:
We are seeking a skilled Risk and Fraud Specialist to contribute to our team's success.
Main Responsibilities- Meet daily service level agreements by responding to user tickets and reviewing users or reservations for risks.
- Collaborate with product stakeholders and shared services stakeholders to provide feedback and improve models, analyzing patterns and trends.
- Educate users on security best practices while using the system responsibly.
- Investigate complex situations and potential brand risks in high volume queues.
- Support cross-functional groups to develop and enhance internal policies and tools.
- Understand risk systems and investigate account patterns.
- Identify and escalate trends and product vulnerabilities to stakeholders.
- Maintain confidentiality during investigations.
- 1-2 years of experience in risk management, fraud prevention, or Trust and Safety.
- Familiarity with Google suite and Mac OS.
- Excellent interpersonal and communication skills.
- Ability to balance fraud prevention and customer experience.
- Strong investigative ability, problem solving, critical thinking, and analytical skills.
- Ability to detect vulnerabilities and anticipate evolving fraudulent behaviors.
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