Store Director

4 days ago


Dublin, Dublin City, Ireland Community Choice Financial Family Of Brands Full time
About This Role

We are seeking a highly skilled Store Manager to lead our retail team and drive store performance. As a key member of our operations team, you will be responsible for coaching, training, and developing your team to achieve exceptional results.

You will report directly to the General Manager and serve as their right-hand person, overseeing daily store operations in their absence. Your primary focus will be on setting an example for account management, marketing, and compliance while providing an outstanding customer experience in our fast-paced environment.

As a Store Manager, you will have the opportunity to make a positive impact on overall store performance by identifying areas for improvement and implementing strategies to drive growth. You will also work closely with our corporate office to ensure compliance with company standards and procedures.

Key Responsibilities
  • Coach, lead, and develop all store employees to obtain new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
  • Lead the charge and set the example for all store employees to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
  • Enforce adherence to quality standards, procedures, and local and state laws and regulations.
  • Audit loan/pawn agreements and transactions to ensure staff accordance with procedures and practices.
  • Participate in audits and compliance reviews as directed by the corporate office or District Manager.
  • Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
  • Conduct proper opening and closing procedures.
  • Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
  • Participate in the selection, review, hiring, and retention of new employees.
  • Develop work schedules in accordance with budget, workloads, and store needs.
  • Ensure store is staffed for optimal performance.
  • Handle complex customer situations that arise with integrity and professionalism.
  • Monitor and maintain internal and external store appearance and address basic facilities needs, including scheduling maintenance services.
  • This includes overseeing store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.


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