Multicultural Content Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeContentReviewer Full time €45,000 - €65,000

Job Title: Content Reviewer

We are looking for a skilled Content Reviewer to join our team. In this role, you will be responsible for investigating and resolving reported issues, enforcing clients' Terms of Use, and monitoring reports of abuse on the site.

Key Responsibilities:

  • Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
  • Enforcing clients' Terms of Use by carefully monitoring reports of abuse on the site
  • Becoming and remaining knowledgeable about clients' products and community standards
  • Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users
  • Gathering, analyzing, and utilizing relevant data to develop ways to improve the overall user experience
  • Recognizing trends and patterns and escalating issues outside the company policy to the global team
  • Identifying inefficiencies in workflows and suggesting solutions

Required Skills and Qualifications:

  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment
  • Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
  • High adaptability and positive approach to challenges
  • Ability to make decisions, prioritize, solve problems, and work as part of a team
  • Effective Time management & Prioritization skills
  • Ability to consistently hit KPIs on time

Benefits:

  • Competitive salary
  • Private healthcare
  • Pension contribution
  • 25 days of annual leave
  • Extensive Training and access to CPL's Wellness Programme
  • Tax Saver and Bike-to-Work Scheme

Working Hours and Location:

The role is full-time, permanent, and located in Dublin 18, Sandyford, Dublin South. The working hours are day shift (9:00am to 5:30pm) OR evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.

Important Information:

Candidates must be fully confident in dealing with sensitive content. Candidates must also be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).

What We Offer:

  • Chance to work within a multicultural and diverse team
  • Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
  • No shift rotations – fixed working schedule
  • Meals on-site, private healthcare and pension contribution
  • No previous experience required – full training is provided

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