Store Leader

Argento is one of the UK and Ireland's leading fashion jewellers.

We offer a wide range of jewellery and watch brands, including Pandora, Nomination, Olivia Burton, Swarovski, and our own home-grown brands.

We aim to provide high-quality jewellery for all occasions at affordable prices that allow customers to treat themselves or a loved one.

We are currently recruiting an enthusiastic and dedicated Store Manager who can inspire and lead the team to deliver a great customer experience.

The ideal candidate will have strong leadership skills, a customer-focused approach, with experience in a performance-driven environment to drive business success.

Job title: Store Manager

Location: Unit 34, Letterkenny Shopping Centre, Port Rd, Letterkenny, Co. Donegal, Ireland

Contract: Permanent full-time role, 40 hours a week on a varied shift basis, including day, evening, and weekend shifts.

As Store Manager, you will be responsible for leading and inspiring the team to achieve sales targets and provide exceptional customer service.

You will align with the Assistant Manager to deliver expected excellence in store performance and achieving our business goals.

You will become a keyholder, with comprehensive training provided.

• Coaching and motivating the team to achieve sales targets, driving revenue growth and customer satisfaction.
• Optimising sales through effective customer engagement and selling techniques.
• CUSTOMER SERVICE: Creating an engaging environment for customers, managing all customer concerns in a calm, efficient, and helpful manner and processing all customer orders and returns.
• Keyholder responsibilities, including opening and closing the store, cashing up, taking off tills, checking floats, completing safe drops, and checking all systems are operational.
• Managing rotas, payroll, and headcount in line with forecasts, costs, and budgets.
• Planning and implementing shop merchandising, layout, and customer traffic flow to maximise sales, customer satisfaction, appearance, image, and ergonomics for customers.
• Planning, forecasting, reporting on sales, costs, and business performance according to company requirements.
• Banking responsibilities: Reconciling daily sales and petty cash and managing gift card process.
• Planning, prepping, and managing stock takes and launch of sale.
• Recruiting the right calibre of candidates to minimise staff turnover.
• Managing and motivating staff, training, and developing staff according to company policies and procedures.
• Promoting a culture of development, acting as a role model, and coaching and developing the team to maximise individual potential.
• Minimising stock loss by ensuring all company security policies and procedures are implemented correctly and followed.
• Creating and maintaining a healthy and safe working environment for customers and staff, ensuring the store is compliant with all health and safety regulations and company policies.

The Store Manager is responsible for the store's overall commercial success.

You will manage the Assistant Manager and a team of Sales Advisors, supporting, coaching, and motivating the team to achieve the store's targets, identifying and maximising opportunities while setting the example in exemplary customer service.

You will be a highly capable leader who will confidentially coach the team to provide customers with an unforgettable in-store experience.

Prior experience with a leading brand or luxury retailer is preferred.

An ideal candidate will have:

• A minimum of 2+ years' experience in managing a high-volume store.
• Experience in leading and developing a large team, ideally in a similar retail environment.
• Inspirational and motivational leadership style, experience in driving sales and profitability in store.
• Experience within a KPI-driven environment and understanding how to drive these for ongoing growth and success.
• Proven track record of leadership and coaching of high-performing teams.
• Ability to work with point-of-sale systems and Microsoft applications.
• Awareness of priority management within a store environment.
• Experience in recruitment, onboarding, and training of all new team members.
• Conducting performance reviews and upskilling team.
• Strong verbal and written communications skills.
• Understanding of profit and loss and the factors that can be influenced at store management level.
• Ability to provide constructive feedback to management.
• Experience in executing visual merchandising standards.
• Passionate about jewellery and customer service.
• Effective communication skills with the ability to adapt style depending on the situation.
• Well-presented with a positive, pro-active, and professional approach.
• A 'can-do' attitude with a contagious enthusiasm for our product and core values.