Technical Problem Solver

7 days ago


Dublin, Dublin City, Ireland beBeeProblemSolver Full time €90,000 - €110,000
Job Overview

Our team requires a skilled professional to handle customer issues and proactively identify potential problems using advanced troubleshooting techniques.

This role involves developing tailored solutions for customers, collaborating with development teams on complex issues, and contributing to process improvement initiatives.

The ideal candidate will have strong technical skills, excellent communication abilities, and the ability to work effectively in a dynamic environment.

  • Monitor and manage day-to-day operations of customer systems and services.
  • Liaise with development teams to resolve reported issues and track faults from occurrence to resolution.
  • Develop and present training, partner with development teams on complex issues, write tools and scripts to help the team, or work with leadership on process improvement and strategic initiatives.
  • Manage maintenance schedules, including daily, weekly, monthly, and annual processes.
  • Track and escalate incidents, complete root cause analysis, and contribute to continual service improvement.
  • Provide out-of-hours support for cloud operations and coordinate with other teams to hand off build guidance for completed orders where managed service support is requested.
  • Advocate for customer needs and prepare troubleshooting guides for other team members or customers.


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