Technical Expert Problem Solver

2 weeks ago

Dublin, Dublin City, Ireland beBeeSpecialist Full time $200,000 - $260,000
Job Title

Ai Technical Support Specialist

This role involves interacting with customers to solve complex problems, providing technical guidance and expertise, and being a subject matter expert on OpenAI products.

  • Working directly with customers to troubleshoot issues and provide support.
  • Participating in the development of solutions to complex problems.
  • Collaborating with cross-functional teams to resolve issues.
  • Creating and implementing processes to improve operations.
  • Fostering a productive work culture and supporting team members.
  • Providing 24/7 support coverage based on business needs.

To be successful in this role, you should have:

  • 5+ years of experience in user operations, technical support, or support engineering roles.
  • Expertise in SaaS troubleshooting and quickly grasping new technologies and complex concepts.
  • The ability to question established norms, identify root causes, and drive innovation and process improvements.
  • Thriving in ambiguity, rapidly adapting to change, continuously learning, and proactively seeking opportunities for growth.
  • Proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.
  • A humble attitude, eagerness to help others, and desire to pick up knowledge to make both your team and our customers succeed.
  • High horsepower, adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthless prioritization.
About the Team

The User Operations team plays a crucial role in ensuring that customers have an exceptional experience with our products. We are building the first post-AGI support team, and we need dedicated individuals to help us solve complex problems.

Our mission requires encompassing and valuing diverse perspectives, voices, and experiences that form the full spectrum of humanity.

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