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Advanced Business Insights Lead

2 weeks ago

Cork, Cork, Ireland beBeeDataAnalysis Full time €80,000 - €100,000

About the Position:

The Senior Data Analyst will be part of a growing and dynamic team responsible for planning, analysing and supporting operations management in service delivery.

You will perform advanced business analysis, determine best practices and develop insights and recommendations through data analysis to drive key decision making in business performance, operations management and capacity planning & forecasting.

Key Responsibilities:

  1. Data Analysis
  • Acquire data from multiple sources and maintain data collection systems
  • Analyse and interpret data, identifying key insights and trends on business performance
  • Share actionable insights with key stakeholders to drive business decisions on a weekly and monthly basis
  • Compare forecasts with actual data and track key performance indicators with commentary
Reports & Dashboards
  • Create and maintain dashboards and reports to support operations and performance management
  • Create management reports as required for forecasting and strategic decision making while providing advice and guidance to senior stakeholders on decisions
  • Identify and select best in class tools for analysis, data visualisations and reporting
Communication & Collaboration
  • Communicate effectively with colleagues at all levels of the organisation
  • Collaborate with teams across the organisation in sharing best practice in analytical thinking, tools and data insights
  • Presentation findings in a clear and concise manner to key stakeholders and influence decisions in a timely and appropriate direction
  • Monitor and oversee the work of less experienced members of the team, provide guidance, mentorship, and feedback
Process Improvement & Project Management
  • Proactively make recommendations that will define process improvements and efficiencies
  • Measure impact of process changes and share findings with operations teams
  • Work with management to prioritise business and information needs as a result of capacity planning and optimising resource utilisation
  • Project Manage changes in process for increased productivity, better collaboration or increased Customer Satisfaction and retention or similar outcomes
Gainsight Administration
  • Serve as a Subject Matter Expert (SME) for the Gainsight NXT platform, providing in-depth knowledge and best practices for its configuration, administration, and utilization to support Customer Success operations
  • Translate business requirements into technical specifications within Gainsight, designing and implementing solutions such as playbooks, CTAs, reports, dashboards, and surveys to optimise the customer journey and improve efficiency
  • Collaborate with cross-functional teams including Customer Success, Sales, Marketing, and Product to understand their data and reporting needs, ensuring Gainsight effectively integrates with other business systems such as HubSpot and Zendesk
  • Develop and maintain Gainsight analytics and reporting, providing actionable insights into customer health, product adoption, retention trends, and the overall effectiveness of Customer Success initiatives to key stakeholders

Requirements:

A Bachelor's degree in Computer Science, Business Information Systems or related technical field or equivalent practical experience

Minimum 5 years data analysis & reporting experience

Ability to effectively analyse data & provide recommendations at an advanced level

Ability to lead projects

Excellent problem solving skills

Strong knowledge and experience in data querying, data mining, data segmentation

Strong understanding of Business Intelligence strategies/design as it relates to Data analysis

Experience with one or more Business Intelligence and data visualisation tools, e.g. Tableau, Google Data Studio, Microsoft Power BI

Ability to communicate & influence effectively to different levels in the organisation

Results driven, with strong focus on delivery & time management

Strong reporting abilities, attention to detail & high levels of accuracy in all aspects of the role

Ability to produce clear documents, business reports and presentations

Experience in Process Design & Improvement e.g. LEAN Six Sigma methodologies an advantage

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