Technical Solutions Leader

Software Implementation Expert

The primary technical resource for software implementation and integration projects is responsible for the overall technical success of the project. This expert provides customer-facing subject matter expertise for Smart Metering and Low Voltage Network implementation and integration projects, demonstrating technology-driven, resourceful, deadline-oriented, analytical, and root cause analysis skills.

This expert manages the technical deliverables of the implementation project, overseeing a team of technical resources, scheduling, configuring, testing, tracking, and managing technical tasks. They work closely with the Solution Architect (SA) and Project Manager (PM) to ensure that the technical solution meets the customer's needs and business objectives and adheres to standard processes and tools.

This Software Implementation Expert can also act as a solution lead on a project, taking full ownership of the technical aspect and ensuring no surprises for the Project Management. They work closely with software vendor partners, clients, and onshore and offshore project teams to deliver world-class solutions addressing current and future customer challenges.

Responsibilities:

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• Adhere to software implementation methodologies\
• Assist the Project Manager with scope management, project planning, milestones, and work and resource estimates\
• Provide end-to-end technical oversight and assume responsibility for the success and integrity of the technical solution\
• Provide technical leadership of subcontractor work and deliverables\
• Co-facilitate workshops, provide technical expertise, and capture requirements\
• Manage customer expectations in coordination with the Project Manager\
• Act as a technical expert supporting the Solution Architect in designing the solution to meet customer requirements\
• Formally present project deliverables to client project team members at the end of the design phase\
• Participate in the build and test phase of the project, configuring and testing, and provide technical leadership to ensure delivery of the solution on plan and adhering to best practices\
• Ensure high standards and timely completion of testing; if the project lacks a separate QA team, this expert takes ownership of the QA process to ensure the solution is thoroughly tested prior to SIT/UAT\
• Document requirements for custom development and collaborate with the custom development team to ensure requirements are met\
• Develop and deliver onsite end-user training, as needed\
• Participate in services estimation to support pricing for bids and other parts of the bid response process\
• Support proposals and participate in post-bid activities, including clarifications, short-list presentations, and scope definition in contract development and negotiations\
• Experience with cloud technologies and microservice-based architecture\
• Experience with utility standards such as Multispeak, CIM 61968/61970, OpenADR, SEP2.0\
• Power distribution or distribution network experience\
• Excellent written and verbal communication skills\
• Extensive experience with the utility industry and Advanced Metering Infrastructure (AMI) knowledge, including but not limited to Meter Data Management Systems (MDMS), Customer Information Systems (CIS), and Head-End Systems (HES)\
• Collaborative nature and willingness to share knowledge across the broader team while contributing to reusable collateral\
• Mentor and develop other resources on the team\
• Clear and timely communication internally and externally\
• Ability to interact with the client team, including project sponsors and end-users of the system\
• Act as an SME on AMI implementation and integration projects as well as RFP responses\
• Ability to troubleshoot issues and perform root cause analysis\
• Bachelor's degree or equivalent in Engineering, Computer Science, or Management Information Technology from an accredited school or university required\
• A minimum of 7 years of software delivery experience required; 9+ years preferred\
• Utility industry background required\
• 15+ years working on projects involving integration between systems, writing SQL queries or similar, performing data mapping and transformation\
• Experience working with real-time systems and data connectivity preferred\
• Experience with scripting languages such as Python, Ruby, JavaScript\
• Experience with Webservices, XML, SOAP, RESTful, etc.\
• Travel: up to 50%\

Benefits:

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• Medical, dental, vision, and disability insurance\
• Paid time off\
• Competitive salary\
• Bonus scheme\