Information Technology Specialist
6 days ago
Company Overview
Lithgow Council is a dynamic organization providing a wide range of ICT services to the community. The successful candidate will be part of our team, contributing to the management and development of our IT infrastructure.
Job DescriptionThe role of an IS Analyst at Lithgow Council involves supporting the delivery of ICT services to staff and customers. This includes managing the IT support service provided by technical officers and reporting on their work. Key responsibilities include:
- Developing and expanding the use of the Help Desk system to streamline task workflows.
- Continually developing, implementing, testing, supporting, and reviewing devices, systems, network, and infrastructure to ensure maximum uptime, confidentiality, integrity, security, and availability.
- Supporting MS 365 and Cloud-based technologies, troubleshooting PC's, printers, servers, systems, mobile devices, and other peripherals, as well as facilitating remote working and hybrid meeting technologies.
To be successful in this role, you will need:
- A strong understanding of IT principles and concepts, including networks, systems, and software.
- Excellent analytical and problem-solving skills, with the ability to identify and resolve technical issues efficiently.
- Strong communication and interpersonal skills, with the ability to work effectively with colleagues and external stakeholders.
- A relevant tertiary qualification in a field such as Information Technology or Computer Science.
Lithgow Council offers a competitive salary package, excellent working conditions, and opportunities for professional growth and development. Our council values diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees.
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