DLP Technical Support Manager

1 week ago

Kilkenny, Kilkenny, Ireland beBeeData Full time €87,000 - €101,469

We are seeking a highly skilled and motivated professional to lead our Data Loss Prevention (DLP) technical support team.

About the Role:
  • Lead and mentor a team of technical support engineers specialising in DLP platforms
  • Ensure timely resolution of support tickets and adherence to service level agreements
  • Tune and upgrade system components, following internal testing and change management processes
  • Work with key stakeholders and vendors to implement new or additional DLP capabilities to enhance risk-driven data protection
  • Contribute to projects that improve current DLP capabilities, drive adoption, and enable future growth
  • Conduct root cause analysis for recurring issues and implement preventive measures
  • Act as an escalation point for complex technical issues related to DLP platforms
  • Partner with teams to ensure DLP platforms meet operational needs
Requirements:
  • Experience operating and supporting DLP tools across multiple security domains such as network, email, endpoint, and web
  • Exposure to, and knowledge of enterprise DLP platforms eg Symantec DLP, Digital Guardian Endpoint DLP, ProofPoint, Microsoft Purview
  • Strong skills managing application deployments, configurations, and updates running on Linux operating systems, with a strong knowledge of Linux commands, file systems, permissions, and process management
  • Understanding and working knowledge of current data protection, information security, and cyber security practices and techniques
  • Direct experience managing, mentoring, and leading teams
  • Creative approach to solving technical challenges and improving security
  • Desire to learn, combined with a collaborative working style and strong personal work ethic
  • Experience in a 24/7 security operations environment, emphasising reliability and system availability
Preferred Qualifications:
  • 7+ years of experience in IT support, cybersecurity, or a related field
  • A degree is not required for this role, but a qualification in information security or information systems may be beneficial
  • Security certifications may be beneficial (e.g. CompTIA CASP+, GSEC or similar, relevant product certifications)
  • Experience in financial services may be beneficial
What We Offer:

We provide investment servicing, data analytics, investment research and trading, and investment management to institutional clients.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. You'll have access to flexible work programs to help you match your needs.

We value development and offer wealth of development programs and educational support to help you reach your full potential.

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