Chief Vendor Manager

7 days ago

Dublin, Dublin City, Ireland beBeeOperations Remote Work Freelance Full time €90,000 - €115,000
Job Title: IT Operations Lead

In this role, you will be responsible for ensuring the effective management of vendors and delivery of high-quality services.

As the point of contact for multiple IT service providers, you will enforce Service Level Agreements (SLAs) and drive a culture of excellence and continuous improvement.

Key responsibilities include:

  • Vendor Management expertise - building and maintaining strategic relationships with vendors
  • Escalation handling - managing vendor-related operational issues
  • Performance oversight - monitoring vendor performance using SLAs and Key Performance Indicators (KPIs)
  • Service review leadership - conducting service review meetings to enhance performance
  • Operational management - ensuring consistent uptime across multiple locations
  • Incident resolution - identifying and addressing systemic issues
  • SIAM framework application - contributing to SIAM processes for seamless vendor integration
  • Incident lifecycle management - overseeing incident resolution and driving problem management
  • Change coordination - approving and managing change activities
  • Service reliability improvement - implementing initiatives to enhance reliability and adopt best practices

Desirable qualifications include:

  • A degree in IT or Computer Science
  • ITIL certification

In return, you will receive excellent benefits, including health and pension plans, and the opportunity to work in a dynamic environment with a team of skilled professionals.

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