Product Support Expert

4 days ago


Dublin, Dublin City, Ireland beBeeSupport Full time €40,000 - €60,000
About This Opportunity

We are seeking a skilled Product Support Expert to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills.

Key Responsibilities:
  • Develop an in-depth knowledge of the platform
  • Provide high-quality support for customers through email and live chat
  • Communicate effectively to provide answers to questions for both technical and non-technical end users
  • Diagnose software issues and resolve escalated customer complaints using established processes
  • Document troubleshooting and problem resolution steps
Requirements:
  • 1+ years of experience in customer support or technical support via live chat and email/ticketing channels within a SaaS organization
  • Experience working with/handling issues related to email deliverability/email marketing platforms/e-commerce platforms is advantageous
  • Strong understanding of/experience in APIs and integrations
  • Experience in DNS, IPs, and other networking concepts is a bonus
  • A thoughtful communicator with excellent written and verbal skills
What We Offer:

We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees. Our comprehensive benefits package includes health insurance, retirement savings plan, and paid time off.



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