Product Expert, Customer Support

8 hours ago

Dublin, Dublin City, Ireland Exploreomni Full time

About the Role
We are looking for data people to join our Product Expert team and provide exceptional technical support to our customers.
As a Product Expert at Omni, you will use your knowledge of SQL, data analytics, and the Omni product to help customers solve data problems, learn best practices, and navigate the platform.
You will be both the face of Omni, and the voice of the customer internally.
You will provide personal attention and advocate for customers' needs while serving as their first line of help.
We take pride in providing
stellar, high-touch technical support
throughout the customer lifecycle, and the Product Expert is the face and heart of the customer experience
You will:
Become a deep expert in the Omni product & best practices
Assist Omni's customers, potential customers, and partners via Slack, acting as the frontline as users navigate the product
Provide proactive, positive, above-and-beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being asked
Stay up to date on the latest product improvements & roadmap
Give voice to customer needs in internal discussions with Product and Engineering.
Partner with Solutions Engineering to identify trends and proactively recommend product and tooling solutions to improve customer experience
Share deep knowledge of actual usage cross-functionally to inform how we develop and market our product.
Surface feature requests and reproduce and report bugs reported by Omni users
Contribute to our community site, sharing design patterns, solutions, and troubleshooting guides to enable self-service.
Create delightful experiences for our customers.
Build trust-filled advisory relationships, and find ways to make data teams more successful.
About you
Love learning and problem solving; enthusiastic about helping and teaching others
Strong communication skills, both written and oral
Desire to work directly with customers on a daily basis
Passionate about working with and talking about data
Strong SQL skills; knowledge of SQL for analytics
1+ years experience in data analytics and/or business intelligence preferred
This role is based in Dublin, Ireland -- compensation based on relevant experience, we're looking to bring on a range of experiences in the team.
Why Join Us
Passionate, close-knit team with extensive experience in the space, including founders from Looker and Stitch Data
Grow your career in Data Analytics with a fast growing company
We have the best customers
#J-18808-Ljbffr

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