Customer Account Liaison

5 days ago


Dublin, Dublin City, Ireland Eirgrid Plc Full time

Company Overview: EirGrid Plc is a leading provider of electricity grid services in Ireland, committed to transforming the power system for future generations.

About Us: We are responsible for developing and delivering ambitious Business Strategies to respond to unprecedented change and opportunity in the energy industry.

Purpose: Our primary goal is to lead the island's electricity sector on sustainability and decarbonisation.

The Opportunity: As a key member of our Customers & Connections function, you will play a crucial role in enhancing the customer experience by providing high-quality technical support.

Job Description: In this position, you will be responsible for managing customer accounts, ensuring effective end-to-end 'Customer Journey', and driving engagement with customers and stakeholders.

Key Responsibilities:Providing technical support to customers connecting to and using the transmission systemEnhancing engagement with customers and stakeholders through collaboration and effective communicationDemonstrating superior customer account management skills to ensure seamless customer journey

Required Skills and Qualifications: To succeed in this role, you will need excellent interpersonal skills, ability to work collaboratively across business areas, and strong communication and diplomacy skills.

Benefits: As an equal opportunities employer, we offer a competitive benefits package that includes opportunities for career growth and development.



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