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Operational Community Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeCommunication Full time €35,000 - €40,000

We are seeking a skilled professional to fill the role of Community Operations Analyst. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and working in a fast-paced environment.

">Job Description:

As a Community Operations Analyst, you will play a vital role in supporting our community by responding to user inquiries, investigating and resolving issues, and using market-specific knowledge to improve support for users.

You will work closely with other team members to gather, analyze, and utilize relevant data to develop ways to enhance the overall user experience on the site.

One of your key responsibilities will be to monitor reports of abuse on the site and review reported content within agreed turnaround times and standards of quality.

About You:

  1. You have strong personal resilience and the ability to operate in a pressured and fast-paced environment.

  2. You possess high adaptability and a positive approach to challenges.

  3. You have the ability to make decisions and solve problems effectively.

  4. You excel at time management and prioritization skills.

  5. You have the ability to work collaboratively as part of a team.

  6. You consistently meet KPIs on time.

Essential Competencies:

  1. Fluent in market language and English.

  2. Cultural understanding of the market.

  3. Experience working in an office environment is preferable.

  4. You are extremely reliable, consistent, and hard-working.

  5. You have a passion for ensuring a positive and safe user experience.

  6. You are flexible and able to work in a fast-paced environment with different projects to handle.

  7. You have the ability to learn new information quickly.