Strategic Customer Engagement Director

4 days ago


Dublin, Dublin City, Ireland Stripe Full time
Manager, Customer Success

About the Opportunity:

Join our Global Customer Success Team as a Strategic Customer Engagement Director and play a key role in shaping the future of our company. As a leader of our high-performing team of Customer Success Managers, you will be responsible for driving engagement models focused on high growth accounts, developing strategies to meet client needs, and coaching your team to deliver exceptional results.

Key Responsibilities:

  • Recruit, train, and lead a team of Customer Success Managers
  • Help drive an engagement model focused on high growth accounts
  • Develop both the long-term vision and strategy for the team and drive progress toward key metrics
  • Be accountable for increasing revenue, managing day-to-day operations, and scaling the team

Requirements:

  • 7-10 years of technology sales or account management experience with 3-5 years of people management experience
  • Experience leading sales, account management, and operations in an early stage, high-growth technology environment
  • Ability to hire, train, and coach a high-performance Customer Success team
  • Ability to support the Customer Success Managers' efforts through strategic advice on account strategies


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