Customer Engagement Director

4 days ago


Dublin, Dublin City, Ireland EirGrid Group Full time

Job Description

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We are seeking a skilled Energy Transition Manager to lead our Customers & Connections team. This role presents an exciting opportunity for customer-focused and motivated individuals to deliver high-quality support to EirGrid's connection customers and industry stakeholders.

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The successful candidate will be responsible for managing complex and challenging interactions with customers and stakeholders, as well as developing internal structures and procedures for quality customer engagement.

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Responsibilities

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  2. Lead the development of internal structures, procedures, and process documentation for quality customer engagement.">
  3. Represent the company externally at conferences and events, delivering presentations and engaging in external forums and bodies as appropriate.">
  4. Manage complex and challenging interactions with customers and stakeholders to drive better outcomes for all.">
  5. Lead a team of professionals in work allocation and providing quality and consistent customer service to all customers.">
  6. Contribute to the strategic development of the C&C team and the Infrastructure Directorate.">
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Requirements

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To succeed in this role, you will need:

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  • ">
  • A relevant degree or equivalent qualification with a minimum of 10 years' relevant experience working in a regulated environment, ideally in the energy sector.">
  • A broad understanding of the complex technical and commercial aspects of the power industry, customers, and key industry stakeholders.">
  • Proven experience of leading effective customer and stakeholder engagement in a complex environment with an ability to drive successful outcomes.">
  • Working knowledge and experience using a CRM tool.">
  • Excellent communication and leadership skills, with the ability to articulate technical concepts to non-technical audiences.">
  • A passionate and enthusiastic approach to driving business results through others.">
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About EirGrid

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EirGrid is an equal opportunities employer committed to diversity and inclusion. If you believe you have the skills and experience relevant for this position, please upload your CV and a cover letter.

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Closing date for applications: Not specified.
Contact information: Not provided.



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