Customer Experience Analyst

5 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Community Operations Analyst to join our team in Dublin 18. As a Community Operations Analyst, you will be responsible for ensuring the smooth operation of our community platform and providing excellent customer service.

About the Role:

This is a full-time, permanent position with Covalen. The working hours are Monday to Friday, occasionally weekends and bank holidays. We offer a competitive salary of €29,700 per year, plus a 25% salary uplift for the late hours from 10pm to 2am (up to €30,200 per year). Additionally, you will receive free meal on site, private healthcare, pension contribution, and 25 days of annual leave.

Key Responsibilities:

  • Investigate and resolve customer complaints
  • Monitor and enforce client Terms of Use
  • Develop and implement processes to improve user experience

Requirements:

  • Strong interpersonal skills and verbal communication skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills
  • Effective time management skills
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