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Manager of Customer Excellence
1 week ago
At ServiceNow, we are committed to creating an environment where every employee feels valued and supported. As a Manager of Customer Excellence, you will play a critical role in driving customer success, growth, and adoption within the EMEA region.
About the TeamYou will lead a team of early-career Customer Success Guides responsible for delivering Success at Scale making every customer committed to ServiceNow for life. The team will be responsible for driving customer success, growth, and adoption within the EMEA region by delivering remote engagements at various points during the customer lifecycle.
The key responsibilities include:
- Coaching and developing a team of Success Guides, driving successful customer outcomes leading to client's product adoption, renewals, and expansion of ServiceNow offerings within the account
- Executing the Success Hub strategy, delivering value for all customers on their journey
- Developing executive relationships across the ServiceNow business to drive alignment and ensure a consistent customer experience
We are looking for someone with 5+ years of leadership experience in a high-performing consulting/software company or equivalent, focused on technology-enabled transformations. You should have demonstrated success in leading and growing a team of individual contributors, and be familiar with one or more ServiceNow product suites.
Achieving excellence in this role requires excellent verbal and written communication skills, including the ability to chair meetings and host webinars. If you think you have what it takes to excel in this challenging role, please apply.
