Customer Insights Manager

4 days ago

Dublin, Dublin City, Ireland Bank of Ireland Full time
What is the opportunity?

Reporting to a Senior Research Manager, this is a fantastic opportunity to work as part of the Customer Insights, Innovation and Experience team, where you will gain exposure to a wide range of research methodologies and subject matters. Gain knowledge of how to design, lead, and interpret consumer research and work with a diverse range of internal colleagues and Senior Leadership teams across the Group

You will also get to experience working with research agencies in Ireland and the UK, as well as leading consultancy firms.

In this role, you will:
  • Support the Senior leadership team to deliver ongoing voice of customer insight to inform, challenge, and improve decision making.
  • Lead the E2E delivery of research including design, interpretation, and reporting to support insight requirements of partners across the Group.
  • Leverage internally managed research software to support proposition development & delivery and continuous improvement action planning.
  • Work with a range of research agencies and consultancies in Ireland and the UK on a wide range of ad hoc and continuous research projects on behalf of the business.
  • Have the ability to influence and build relationships at all levels.
  • Lead with vision to provide valuable insights to the business, helping to overcome challenges and craft strategic direction.
What will make you stand out?
  • Ideally customer research experience in Financial services.
  • Ability to communicate effectively, in both written and verbal formats, with a variety of partners across different areas and levels within the Bank.
  • Proven capability in the area of customer research, with experience working with consumer research, knowledge of different research methodologies, and application of the same.
  • Ability to work in a team environment, demonstrating a Customer First mentality where flexibility, collaboration, and adaptability are important.
  • Strong project management experience and skills.
  • Solid numerical abilities with strong attention to detail.
  • Strong PowerPoint and Excel skills.
Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

The Customer Insights, Innovation and Experience team is part of the Group Customer division established to drive a Customer First ethos across the Group. In this role, you will work with a team that plays a key role in supporting colleagues across the Group to listen to the voice of our customers and to ensure customer insight is at the heart of customer experience improvement and decision making.

Why work with us?

The Bank of Ireland company culture prioritizes work-life balance with a commitment to hybrid working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.

Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor, and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career

Key Competencies
  • Customer Focused - Self
  • Accountable - Self
  • Champion Transformation - Self
  • Agile - Self
  • Manage Risk - Self

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities, and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence, or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.


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