Danish-Speaking Quality Analyst to beautiful Dublin

Job Description Danish-Speaking Quality Analyst to beautiful Dublin The Quality Analyst will: Provide support enabling Operations delivery against the agreed standards and business requirements. They will also drive the required knowledge, skills and attitude of Reps to achieve agreed Quality SLA’s. Monitor, evaluate, council and document employee’s quality performance and provide coaching assistance as needed to meet goals and expectations. Work closely with the management (TL / RM) to support and drive Quality results of the team / market. Be an integral contributor, working within and promoting the Covalen Essence Pillars: Performance Gurus, Client Co-Creators and Excellence Designers.  Duties and Responsibilities: Monitors and enhances employee performance through coaching on quality and the market specific requirements. Monitors and enhances Rep performance through training on quality. Supports the Market Team Leads to educate and develop all Reps. Provide backup to the training department as and when required. Attends and participates in meetings to review results. Perform, provide and complete data analysis to establish trends as requested. Assist Training and Quality Leads in preparing various projects aimed to drive Quality and operational delivery. Handle Quality systems onsite. Performs administrative duties as needed. Support TL to establish Action Plan or Performance Improvement Plan to improve Reps quality performance. Provide feedback on Policies in order to enhance Quality. Monitor cases of assigned agents in any QA spoken languages. Provide ongoing feedback to Reps. Prepares and distributes reports. Attends and participates in professional development activities. Delivers just-in-time training to auditors on new or changing Content Policies as well as “refresher” training on existing Content Policy on an as-needed basis Actively re-reviews decision accuracy audits to ensure consistency and alignment with our community standards and internal policies Manages investigations of escalations of inaccurate decisions, to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect Mentors auditors on the use of audit tools and systems Develops process documentation and aggregates feedback about the functionality of audit tools Any other ad hoc activities that may be required to meet business needs. Candidate Experience: Bachelor’s degree. Prior experience in QA in Content moderation, Trust & Safety and/or Content Quality Assurance related experience in the Social Media industry. Proficiency in English (C1 or above). Proficiency in the specific language as advertised  In-depth contact with local culture and social news. Proficiency in Excel and able to form analysis and create reports with both qualitative and quantitative perspectives. A general understanding of AI space. Flexibility to work across shifts to effectively respond to and cover daily business needs. Ability to rapidly adapt to changes as per business needs. Ability to work under pressure and multi-task. Excellent communication and problem-solving skills. Nordic Jobs Worldwide Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.  Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.