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Level 2 Deskside Support Engineer

3 weeks ago


Dublin, Dublin City, Ireland itContracting Full time

Overview

Due to continued expansion of eir evo we are now seeking to recruit an experienced Level 2 Support Deskside Engineer that endeavours to become an integral part of our Managed Services Team, working on a dedicated team for a prestigious client, supporting an evolving and exciting multi-technology IT environment.

The successful candidate will work on and receive exposure to different technologies, Microsoft Servers, Microsoft Exchange, Active Directory, VMWare, Citrix, Cloud (Azure), as well as the latest Microsoft applications & solutions.

**This role is based fully onsite 5 days a week with our customer in Dublin City Centre.**

The role would involve:

Resolving hardware and software issues for desktops, laptops, and other devices. Provision accounts and equipmentDesktop Support for customerSupporting Windows Desktops, Outlook, Networks, Ms. Office, OMaintain and build the current documentation in placeHardware troubleshooting & DiagnosticsSoftware Installation and ConfigurationInteracting with and managing 3rd partiesApplication troubleshooting and supportImaging and DeploymentManage File Permissions and Access RightsConfiguration and Support of Mobile DevicesProviding support to users remotely and on-site. Basic networking knowledge and troubleshooting skills.Excellent communication skills to interact with users and management. 

Experience

3+ years Working in a deskside support environment (required)Active Directory, Microsoft Exchange, MS Office – Level 2 supportOffice and Virtualization experience advantageous.Customer Services, Call Handling

It would be preferred if the candidate had one of the following accreditation's and experience

Microsoft Specialist certification in Windows 10A Microsoft MCP for Client or Server OSComptia A+Comptia Net+

Successful candidates will receive exposure to

All Microsoft Operating SystemsWindows ServersVirtualization – Vmware, Citrix, HypervSMB Networking EnvironmentsUnified CommunicationsRemote Access Solutions

eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.
We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs
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