Senior Application Monitoring Engineer

4 days ago

Cork, Cork, Ireland itContracting Full time

Overview

Senior Application Monitoring Engineer

Due to continued expansion of eir evo we are now seeking to recruit an experienced a Senior Application Monitoring engineer who will become an integral part of our Managed Services Team, working on a dedicated team for a prestigious client, supporting an evolving and exciting multi-technology IT environment.
 

Additionally, you will: 

Demonstrate great determination in resolving complex issues and closing service tickets Be comfortable at handling major incidents and providing leadership and input into resolution Be customer focused and deadline oriented in a strict SLA driven environment 


Duties 

Supervising the Service Desk activities and engineers Monitoring and reviewing team/individual performance. Production of weekly reports on performance levels of the Service Desk including Service Levels, calls outstanding, trend analysis and exception reporting. Effective communication with other members of IT division including IT Management Identify gaps in processes and services Write efficient, easy to follow user guides and documentation and maintain a clear focus on building knowledge management Assist SDM with weekly, monthly ReportingTeam Planning management (annual leave, Rota, Week-end coverage for remote support, special events/support needs…)Hands on technical duties related to providing infrastructure support in a Virtualized environment (Windows Servers, VMware, AD, MS Exchange, MS SQL) Daily Team huddle leadingBi-monthly 1-2-1 meeting with team membersMaintaining Team cohesionRegular tickets quality checks (ITIL conformity, content, follow-up)Team members' education/trainingProcesses and documentation creation, update, and lifecycle follow-upEscalating issues to management and others as needed

Experience 

Demonstrated people management / team lead experience and excellent communication skills, both verbal and written. 3+ years' experience supporting a Windows / VMware environment. Experience with change management in a corporate environment Experience dealing with senior technical and management stakeholders in a corporate environment Strong problem solving and analytical skills based on 3+ years' experience in a technical support role. Good experience in working with Windows Servers, VMware, Active Directory, MS Exchange, ITIL knowledge and technical certifications 

REF: EVO

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