Director of Event Management
3 days ago
We have a fabulous opportunity for a highly experienced hotel events & sales professional with this top luxury property in Co Wicklow. The Director of Event Management is responsible for maximising profit and guest satisfaction through effective management of the Meeting & Events Department. This role would suit a Senior Event Manager / Meeting & Events Sales Manager with deep experience of the full event cycle from initial enquiry through to handover to the operations team. Must also be a highly commercially-motivated manager with experience of proactive sales techniques to bring in event bookings/upsell events etc. Key responsibilities include: Work to revenue and conversion targets Direct day-to-day management of reactive sales & event planning to include enquiries, proposals, chasing, contracting, event planning and internal and external client face-to-face interactions Plan and assign work, manage and oversee the M&E team Overview the collaboration, management and action of customer satisfaction feedback post event Proactively resolve any outstanding issues Complete weekly forecasts, plans, and productivity reports for management meetings Completely monthly revenue and P&L reports Participate in the preparation of the annual departmental operating budget and financial plans Monitor budget and upsell products and services to increase revenue Review upcoming M&E business pipeline, identify gaps and ensure pro-active measures are taken to achieve set targets in conjunction with DOSM Devise creative ideas and strategies to drive business and to upsell to clients with contracted business Responsible for recruitment and training of the M&E Team Provide mentoring, coaching, and regular feedback to M&E Team to help manage conflict and improve team member performance Promote teamwork and the delivery of consistent 5 star service through daily communication and coordination with other departments The ideal candidate will have at least two years’ experience as a Senior Event Manager/ Director of Meeting and Events with proven track record in leading a large team in a high-volume environment. Further candidate attributes include: Excellent customer service skills Welcoming, friendly personality and manner A structured and organised work approach with the ability to prioritise workload A strong sales focus with the ability to build rapport easily with clients and convert leads into confirmed bookings A positive outlook and ability to project a professional image to all collaborators, both face to face and via phone/email Ability to manage guest room and meeting space inventories Knowledge of event technology products and services Knowledge of contract management and legalities Strong communication skills (verbal, listening, writing) Proficiency in Microsoft Word, Excel, Opera Sales & Catering Strong command of the English Language A great array of benefits is on offer with this role including: Pension contribution Health & Wellness contribution Maternity pay 20 days annual leave (increase every two years) Sick pay Training & Development programmes Employee recognition awards Recommend a friend bonus Discounted accommodation rates Taxsaver / Cycle to Work schemes Parking Meals on duty Employee Assistance Programme Social and sports events If you would like the chance to work in and promote one of Ireland’s top tier properties, send in your CV today
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