Customer Service Specialist

1 week ago


Cork, Ireland Cpl Full time

Customer Service Specialist – Manufacturing Sector Cork | Full-Time | Competitive SalaryCpl is delighted to partner with a leading manufacturing organisation to recruit a Customer Service Specialist. This is a fantastic opportunity for an enthusiastic and detail-oriented professional to join a dynamic team in a fast-paced environment.Key Responsibilities:Act as the primary point of contact for customer service queries.Process and manage sales orders, ensuring materials and tooling meet delivery schedules.Liaise with internal teams to monitor order progress and provide timely customer updates.Investigate and resolve issues in collaboration with the Customer Support Manager.Maintain accurate production, shipping, and stock records using ERP/MRP systems.Support ongoing improvement projects and participate in training as required.Requirements:3rd Level or PLC qualification in Business, Supply Chain, or related field.1–2 years’ experience in a customer service role (manufacturing experience an advantage).Strong communication, problem-solving, and organisational skills.Proficient in MS Office and ERP/MRP software.Customer-focused, resilient, and able to manage multiple priorities effectively.If you’re passionate about delivering exceptional customer service and want to grow your career in a collaborative manufacturing environment, we’d love to hear from you.#CplCorkOS#LI-MO2



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