ServiceNow Developer/Analyst

3 days ago

Dublin, Ireland Cpl Full time

Role PurposeOur Client is implementing ServiceNow ITSM and requires an experienced ServiceNow Analyst to support, maintain, and enhance the platform post-implementation. The role focuses on workflow development, upgrades, automation, testing, training, and continuous improvement of ITSM operations.Key Responsibilities • Analyse business requirements, define priorities, and produce clear functional/technical specifications. • Deliver training for fulfilment teams and end users; provide ongoing support post-implementation. • Communicate progress, timelines, and solution updates to stakeholders. • Own assigned tasks, document processes, and contribute to operational maturity. • Manage biannual platform upgrades, including planning, testing, and knowledge transfer. • Drive continuous improvement of workflows, record producers, and processes; manage release schedules. • Maintain detailed issue logs, use cases, diagrams, and requirements documentation. • Conduct gap analyses and recommend process improvements. • Apply best practices in ServiceNow development, security, and performance. • Support troubleshooting and platform optimisation. • Share knowledge through presentations, coaching, or internal sessions. • Engage in ongoing training and certifications to expand platform expertise.Key Requirements • 2+ years’ experience supporting and developing the ServiceNow platform. • Strong understanding of ServiceNow modules and capabilities (e.g., ITOM, ITBM, HR, CSM). • Solid ITSM knowledge across Incident, Problem, Change, Request, and Configuration Management. • Excellent analytical and problem-solving abilities. • Familiarity with Agile/Scrum methodologies; Lean or Six Sigma useful. • Strong communication and stakeholder-management skills. • Proficiency in requirements gathering and data analysis; JavaScript/AngularJS advantageous. • Degree in Computer Science, Software Engineering, Information Systems, or similar preferred. • ServiceNow CSA certification required and strong understanding of ITIL (V4 or V3 equivalent).#LI-JM2

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