Customer Support Manager

5 days ago

Cavan, Ireland ICDS Recruitment Full time

Job Description

Customer Support Manager - County Cavan

Ref No: AM18324

County Cavan, Republic of Ireland

Competitive salary

Customer Support Manager - County Cavan.

In this role you will be responsible for ensuring a consistent and high quality customer experience across all interactions. This role is the main point of contact for liaising with customers, handling complaints and queries, completing customer questionnaires, and supporting internal quality initiatives. You will be commercially focused, ensure processes and standards are developed, implemented and improved to position the company as market leader in delivering high quality, safe products to customers.

KEY RESPONSIBILITIES:
Performance
• Lead the complaint handling process - receiving, registration, answering and facilitating investigations, ensuring all necessary information is gathered and documented.
• Advise on CAPA through coordinating with QMS, Product and Process teams and Production departments to address and resolve complaints effectively.
• Update and prepare Quality Performance reports, including KPI trending on customer complaints.
• Be the main customer contact person for strategic partners and key customers, including responding to requests from customers such as customer questionnaires in a professional and commercially focused manner.
• Delivering proactive support to NPD and Sales on quality and food safety matters.
• Approval of product specifications ensuring alignment with customer specifications, raw material specifications and production capabilities.
• Approval of suppliers and participating in the supplier evaluation process.
• Ensuring alignment between customer specifications and product test programs on a micro level to ensure precise adherence to customer requirements in the product testing phase.
• Build up relationship and work close together with key internal stakeholders (Procurement, Production, Engineering, NPD, Sales and Quality, Live Operations) delivering quality improvements across the value chain.


Quality
• Create and implement best practice policies, processes, and procedures to aid and improve business performance.
• Ensure that quality strategies and processes are in place to meet business objectives and operational needs in terms of customer complaints and targets.
• Evaluate the challenges faced by the department and take action to mitigate risks and develop opportunities.
• Contributing to the HACCP & Food Safety Management System by being an active member of the Food Safety HACCP team and attending review meetings of the Food Defence Team (TACCP & VACCP)
• Active and participating member of the product recall/withdrawal team.

REQUIREMENTS FOR THIS ROLE:
• At least 2-3 years' experience in a quality role in the food industry.
• Experience of working in a fast-paced factory environment.
• Experience in a customer role would be beneficial.
• Experience in the meat industry is an advantage
• Experience in understanding microbiology is an advantage
• Auditing experience is an advantage

Educational Qualifications
Formal 3rd level qualification in food science/technology, food engineering or related discipline would be beneficial.

  • Customer Support Manager

    4 weeks ago

    Cavan, Cavan, Ireland ICDS Recruitment Full time

    Job Description Customer Support Manager - County Cavan. Ref No: DT18324x County Cavan, Republic of Ireland Competitive salary Customer Support Manager - County Cavan. In this role you will be responsible for ensuring a consistent and high quality customer experience across all interactions. This role is the main point of contact for...

  • Customer Support Manager

    4 weeks ago

    Cavan, Cavan, Ireland ICDS Recruitment Full time

    Job Description Customer Support Manager - County Cavan Ref No: AM18324 County Cavan, Republic of Ireland Competitive salary Customer Support Manager - County Cavan. In this role you will be responsible for ensuring a consistent and high quality customer experience across all interactions. This role is the main point of contact for liaising...

  • Customer Support Manager

    2 weeks ago

    Cavan, Cavan, Ireland TN Ireland Full time

    Social network you want to login/join with:Customer Support Manager - County Cavan, CavanClient: ICDS RecruitmentLocation: County Cavan, Republic of IrelandJob Category: OtherEU work permit required: YesJob Reference: d85600cf5d71Job Views: 66Posted: 21.01.2025Expiry Date: 07.03.2025Job Description:Customer Support Manager - County CavanIn this role, you...

  • Customer Support Manager

    5 days ago

    Cavan, Ireland ICDS Recruitment Full time

    Job Description Customer Support Manager - County Cavan. Ref No: DT18324x County Cavan, Republic of Ireland Competitive salary Customer Support Manager - County Cavan. In this role you will be responsible for ensuring a consistent and high quality customer experience across all interactions. This role is the main point of contact for...

  • Customer Service and Sales Manager

    1 day ago

    Cavan, Cavan, Ireland Ez Living Furniture Full time

    We are looking for a talented individual to fill the role of Customer Service and Sales Manager at Ez Living Furniture. As a key member of our team, you will play a vital role in driving sales growth and delivering exceptional customer service.About Our CompanyEz Living Furniture is a family-run Irish retailer operating nationwide, with a strong online...

  • Customer Service Assistant

    2 weeks ago

    Cavan, Cavan, Ireland BoyleSports Full time

    Job Title: Customer Service Assistant Department: RetailReporting to: Shop ManagerLocation: BallyconnellRole PurposeYou will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the...

  • Technical Support Specialist

    5 days ago

    Cavan, Cavan, Ireland Apex Fire Full time

    About UsAPEX FIRE LTD. is a leading provider of fire protection, detection, and security services in Ireland. Our company has over 50 years of experience and a prestigious Investors in People Gold accreditation.We foster a collaborative and dynamic environment where innovation thrives. Our team members are committed to delivering top-notch service and...

  • Business Support Leader

    1 week ago

    Cavan, Cavan, Ireland Vickerstock UK Full time

    Business Support Lead Co Cavan Fulltime | Permanent Monday - Friday Days Competitive Salary DOE Vickerstock are excited to be working in partnership with our leading Food Manufacturing client who are consistently improving and introducing new measures to improve their processes and products, due to this they are seeking a Business Support Leader to join them...

  • Business Support Leader

    17 hours ago

    Cavan, Cavan, Ireland Vickerstock Uk Full time

    Business Support Lead Co Cavan Fulltime | Permanent Monday - Friday Days Competitive Salary DOE Vickerstock are excited to be working in partnership with our leading Food Manufacturing client who are consistently improving and introducing new measures to improve their processes and products, due to this they are seeking a Business Support Leader to join them...

  • Business Support Leader

    1 week ago

    Cavan, Cavan, Ireland Vickerstock Full time

    Business Support LeadCo CavanFulltime | PermanentMonday - Friday DaysCompetitive Salary DOEVickerstock are excited to be working in partnership with our leading Food Manufacturing client who are consistently improving and introducing new measures to improve their processes and products. Due to this, they are seeking a Business Support Leader to join them at...

  • Sales and Customer Service Supervisor

    3 days ago

    Cavan, Cavan, Ireland Ez Living Furniture Full time

    Ez Living Furniture is a leading Irish retailer with a strong commitment to excellence in customer service. We are currently seeking an experienced and motivated individual to fill the role of Assistant Store Manager for our Cavan Store.As a key member of our team, you will be responsible for leading by example, demonstrating a highly determined drive for...

  • Conference Support Staff

    2 days ago

    Cavan, Cavan, Ireland Cavan Crystal Hotel Full time

    The Cavan Crystal Hotel is a 4-star hotel located in County Cavan, Ireland. We are a leading provider of conference and banquet services, committed to delivering exceptional customer experiences.We are seeking a skilled and organized Conference & Banqueting Porter to join our team. The ideal candidate will possess excellent communication skills, be...

  • Support Pharmacist Donegal

    4 weeks ago

    Cavan, Ireland hospital.ie Full time

    Our client is currently recruiting for a Support Pharmacist for a pharmacy based in Donegal. As a Support Pharmacist, you will continue this ethos, interacting on a daily basis and building relationships with your core customers, ensuring their healthcare needs are made simpler, easier, and within reach. This Support Pharmacist job offers a great salary...

  • Customer Service Supervisor

    4 days ago

    Cavan, Cavan, Ireland Farnham Estate Spa & Golf Resort Full time

    Join Our Team at Farnham Estate Spa & Golf ResortFarnham Estate Spa & Golf Resort is seeking a highly skilled Front Office Supervisor to join our dynamic team. In this role, you will be responsible for managing front desk operations, providing exceptional customer service, and ensuring seamless check-in and check-out processes.Key Responsibilities:Process...

  • Business Support Leader

    1 week ago

    Cavan, Co. Cavan, Ireland Vickerstock UK Full time

    Business Support Lead Co Cavan Fulltime | Permanent Monday - Friday Days Competitive Salary DOE Vickerstock are excited to be working in partnership with our leading Food Manufacturing client who are consistently improving and introducing new measures to improve their processes and products, due to this they are seeking a Business Support Leader to join them...

  • Optical Support Technician

    22 hours ago

    Cavan, Cavan, Ireland Northgate Public Services Full time

    About the RoleThis position involves supporting our team of Retinal Technicians in Cavan and surrounding areas, providing essential care to patients and contributing to the national diabetic eye screening programme.Key ResponsibilitiesAssisting in eye photography and identification of retinal damage caused by complications of DiabetesWorking closely with...

  • Customer Service Officer

    7 days ago

    Cavan, Cavan, Ireland ServiSource Full time

    **ServiSource: Where Administration Meets Excellence**We are currently seeking a diligent Clerical Grade III to join our team. As a key member of our administrative staff, you will provide top-notch support to our Manager and contribute to the efficient functioning of our office.**Responsibilities:**Manpowering our front desk and handling public...

  • Customer Service Team Lead

    4 days ago

    Cavan, Cavan, Ireland Windward Management Full time

    This role requires leadership and team management abilities, problem-solving, and conflict resolution skills. Proficiency in hotel management software (Opera) is also necessary. About the Company: Farnham Estate Spa & Golf Resort is managed by Windward Management, a leading hospitality management company with a hotel portfolio of approximately 2,000 keys in...

  • Only 24h Left Business Support Leader

    1 week ago

    Cavan, Cavan, Ireland Vickerstock Full time

    Business Support LeadCo CavanFulltime | PermanentMonday - Friday DaysCompetitive Salary DOEVickerstock are excited to be working in partnership with our leading Food Manufacturing client who are consistently improving and introducing new measures to improve their processes and products. Due to this, they are seeking a Business Support Leader to join them at...

  • Administrative Support Specialist

    12 hours ago

    Cavan, Cavan, Ireland Community Healthcare Cavan Monaghan Full time

    Job Description">The Administrative Support Specialist plays a vital role in providing administrative support within the service area. The successful candidate will be responsible for ensuring the efficient day-to-day administration of their area of responsibility, meeting deadlines, and maintaining high-quality standards.Key Responsibilities:">">Ensure an...