ICT Senior Technical Analyst

Job Title: ICT Senior Technical Analyst

Starting Salary: *€60, (Salary scale: €60, - €76,) *Please see below for further information.

Location: The Exchange, Belgard Square North, Tallaght, Dublin 24.

Working Hours: 37.5 hours per week

Hybrid working: Up to 3 days per week

Closing Date: 12.00 pm, Monday, 20th October

Tenure: Appointment will be on a permanent basis subject to successful passing of the probationary period.

Commission for Regulation of Utilities (CRU) 

The Commission for Regulation of Utilities (CRU) is Ireland's independent energy and water regulator. The work of the CRU impacts every Irish home and business ensuring safe, secure and sustainable energy and water supplies for the benefit of all customers.

About The Job

Operations and Organisational Development

The Operations and Organisational Development Division is responsible for supporting and empowering CRU teams to achieve outcomes set out in the Strategic Plan. The ICT team sits within this Division.

The ICT Team leads implementation of our Digital Strategy - to deliver quality digital services to our customers and stakeholders. 

The Role

The ICT Senior Technical Analyst position presents an exciting pathway to advance your career in ICT within the public sector. Ideal for those keen on engaging with a diverse array of cutting-edge technologies and solutions, both cloud-based and on-premise.

In this role, you will work closely with internal stakeholders and external service providers to improve and develop ICT systems and solutions.

Your contributions will be essential to the technological advancement and upkeep of these systems.

While CRU predominantly utilises Microsoft platforms, possessing a broad technical knowledge of the Microsoft stack is essential for this role.

You will be expected to have experience to support, maintain, and enhance the digital solutions used by CRU.

Duties & Responsibilities

Reporting to the ICT Manager, the ICT Senior Technical Analyst role will typically include activities such as: 

Supporting the delivery of the CRU Digital Strategy - and associated projects/Initiatives;Assisting the ICT Manager in the Day-to-day management of the Outsourced Managed Service Providers (MSP’s);Overseeing the patching and updating of operating systems, virtual environments and other software and liaising with the MSP Infrastructure team to schedule maintenance windows;Diagnosing and resolving technical issues and problems effectively and efficiently;Implementing strong security measures. Experience of IAM, Conditional Access Policies, Group Policies, etc. is essential for this role;Overseeing the CRU Cybersecurity Solution and working with the outsourced Managed SOC to quickly resolve cyber issues;Supporting cybersecurity initiatives, audits and remediation work and ensuring appropriate measures are in place;Manage a very demanding and wide-ranging workload of competing priorities often to be completed within tight deadlines;Ensuring support for existing and emerging ICT services, including providing technical advice to project teams;Identifying and analysing complex technical issues, and helping to find appropriate solutions including consulting external service providers where required;Build and maintain effective relationships with key internal & external stakeholders,;Design and lead new initiatives and implement operational changes to services;Identifying and researching relevant new technologies to enhance the operational effectiveness of CRU;Taking an active role in supporting and maintaining ICT solutions and providing advice and guidance where necessary. Analysing, preparing, and maintaining technical documentation to ensure all essential information is accurately recorded within the CRU ICT knowledge base; and Carrying out such other functions, duties and activities, as may be required from time to time to fulfil the business objectives of the CRU and as appropriate to the grade.

The CRU may establish a shortlist of suitable candidates for potential future positions that may arise within the organisation.

Qualifications & Skills

Essential Requirements

Candidates must have on or before the closing date for applications the following:

Honours degree (NFQ Level 8), 2.1 or higher qualification, preferably in Computer Science, Information Communication Technology, Cloud Computing, Data Science, Business or other closely related discipline.Minimum of 3 years relevant experience in a similar role in ICT / Business.Experience of: Service Desk Management & Support;M, VMWare, SharePoint, Business Intelligence Solutions;

iii. Security SIEM Systems, with extensive Azure knowledge, Active Directory, IAM, Conditional Policies, Group Policies, etc.

Working within a complex ICT environment, including supporting, maintaining, researching, organising and completing multiple tasks and activities within clearly defined timeframes.

Salary

*Starting salary of €60,

Salary scale: €60, - €76,

*Candidates should note that entry will be at the minimum point of the scale.The rate of remuneration may be adjusted in line with Government pay policy.Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant.Salary increments will be awarded annually, subject to satisfactory performance.

Application Process 

The CRU have engaged Cpl Ireland as a data processor to assist the CRU with this recruitment competition. 

Cpl Ireland will collect application information and assess suitability on behalf of the CRU.

Information collected by Cpl Ireland will be kept for 12 months after the conclusion of the competition.

Should you have any queries surrounding the application process, please contact .

Application Procedure

To apply for this full-time opportunity, candidates must submit an application form for this opportunity before the closing date for applications – (Monday, 20thOctober , 12 pm -to be received not later than 12 pm)As part of the application form candidates will be required to upload a Cover Letterand C.V. which clearly demonstrates how they meet the key requirements of the role.The application from can be found here - Career Opportunities | The Commission for Regulation of Utilities (CRU) )Candidates must be eligible to work full time in Ireland at time of application.The CRU do not reimburse any expenses incurred by candidates during the interview process.Any candidate requiring any accommodation for interview or other elements of the selection process should notify us at so that appropriate arrangements can be made. 

---