Tpa Claims Handler

6 days ago

County Dublin, Ireland Sedgwick Claims Management Services Ltd Full time

Global Privacy Policy
Sedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve.
It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.
We want to share with you our policy to what personal information we may collect, how we may use this information and other important areas relating to your privacy and data protection.
Please find below links to the policies that apply to all internet sites and applications of Sedgwick and its groups of companies.
A career at Sedgwick means experiencing our culture of caring.
It means having flexibility and time for all the things that are important to you.
It's an opportunity to do something meaningful, each and every day.
It's having support for your mental, physical, financial and professional needs.
It means sharpening your skills and growing your career.
And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve.
If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here.
Join us and contribute to Sedgwick being a great place to work.
TPA Claims Handler Role: Claims Support
Reporting: CMT Team Leader
Key roles: The role of the Claims Support is to provide a quality service to Sedgwick International, customers / Insurer, which meets or exceeds the Insurer's expectations.
The Claims Support will be expected to deliver and perform day-to-day tasks pertinent to the team's activity with a major focus on Quality, Accuracy, SLA's, Procedures and Process-improvement.
The Claims Support will also be expected to provide effective cover and assistance to the Team Leader.
Specific responsibilities First contact calls for new claim notificationsAssist claim handlers to ensure that all SLAs are met for both clients and policyholders.Assist in the completion of reports for claim handlers.Action client and policyholder correspondence in a timely mannerAssist Team Leader in adhoc projects requested from clientsInteract with customers directly and liaise with Insurer representatives to ensure the highest level of service and continuous operational efficiency.Manage customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.Provide effective and accurate advice to claimants based on a strong working knowledge of policy terms and conditions.Successfully contribute to the development and delivery of the Team's Goals, Objectives and ResultsQualifications/skills Excellent customer service experience and skillsHigh level of proficiency in Word, Excel, and PowerPointHigh level interpersonal and communication (verbal/written) skillsEffective time managementStrong organizational and accuracy skills with attention to detailResults/Target drivenSedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.
They are not intended to constitute a comprehensive list of functions, duties, or local variances.
Sedgwick retains the discretion to add or to change the duties of the position at any time.
About UsSedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions.
Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions.
Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts.

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