Senior Manager Research And Insights

7 days ago

Dublin, Dublin City, Ireland Three Ireland (Hutchison) Limited Full time

Senior Manager Research and Insights At Three we're used to going beyond expectations to better connect our customers.
If that sounds like you, join us, and Be Phenomenal.
Never has there been a more exciting time to join a team of open, honest and passionate employees.
Three is forward thinking, you can't stagnate in this job, and you'll be part of a charming bunch of people that will become lifelong friends.
There's an energy here that's infectious; we defy convention and we're always looking at ways to shake up the industry and to surprise and delight our customers.
You can be yourself here, and you'll get to build strong relationships with colleagues across the business.
Join us as Senior Manager Research and Insights Reporting to a member of the Commercial Leadership team, this role is pivotal in putting customer and market insights at the heart of strategic and more near term commercial decision making at Three.
The role spans insights and critical evaluation across all brands and products at Three Ireland including 48, consumer, business, broadband and new core, all channels, and teams (Marketing, Propositions, Consumer, CX, B2B).

This role manages a team of three Customer/Market Insights and Econometrics Specialists with an annual budget of c€750k.

What else it involves Leading continuous and ad-hoc market research programmes from problem definition to final insights.
Ensuring Customer Insights are at the heart of all Commercial Decision making at Three, participating in Brand, Channel and Commercial strategy conversations, as an expert Insights partner.You will be open to new research and analytical techniques, and Insights, constantly looking to raise the insights bar at Three.You will be an expert in Brand and Advertising Tracking, partnering with Advertising and Media partners to deliver insights and reporting of the performance of our Marketing campaigns on Three and 48 Brand Health and Image.Leading the Three Ireland Econometrics programme to measure the impact of Media, Price and Promotions on Three and 48 portfolio sales.
You will manage our expert econometric agency partners to ensure quality of insights delivered and actionable results and learnings to support media optimisation in the future.Leading Market Insights through the Market Monitor Continuous Tracker for Mobile and Broadband for customer behaviour and attitudes.Leading the Commercial Insights, evaluation and reporting to Commercial Leadership Team of ComReg data including any market forecasting for strategic planning.Identification of new market insights in Ireland such as POS Panels, scoping, building and delivering to the business.Leading Insights (market, and Three) for the Quarterly Business Reviews and Leading the Quarterly Insights presentations for future Commercial Planning.Leading agency relationships with our suppliers maintaining the highest standards in market research and Econometrics from them continuously.The skills we're looking for 10+ years experience in Market Research, Econometrics and Strategic Insights.Experience in a similar role (in the Telecoms Industry would be beneficial).Strong stakeholder management skills up to board level.Ability to present insights in clear and simple stories to Board level, making sure the 'so-what's' are always present.Strong skills in all qualitative and quantitative research techniques, sampling theory, methodologies and questionnaire design.Strong skills in Econometric Modelling and advanced analytics.Stakeholder management skills including ability to influence.Exceptionally strong analytical skills, ability to tell a story with and draw conclusions from various data sources.Strong planning, organisation and communication skills.A self-starter with rigorous attention to detail and willingness to take initiative.Natural curiosity and passion about understanding the market, consumer behaviour and our customers.A strategic thinker.Very strong interpersonal skills and ability to deal with people of all levels both internally and externally as well as the ability to work cross functionally.Ability to explain and interpret information and critical evaluation with reference to impact on business both in the short and long term.Experience working in an agile working environment would be beneficial.Benefits of Working at Three Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (office based 3 days per week) please see the Job Description for the specific office location of this role.Competitive salary, annual performance bonus & pension contribution.25 days holidays plus 2.5 company days.Annual Leave buy or sell (buy or sell up to 5 days AL each year).Healthcare Insurance through our flexible benefits programme.Life assurance, phone & laptop, subsidized canteen.Access to learning & development tools.Free on-site parking.There's a lot more to us than meets the eye.
You may think you know us, but we're full of surprises.
Intrigued?
Join us and Be Phenomenal.
Apply now at: #Jobs At Three, we are committed to diversity and inclusion.
As Ireland's largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this.
We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves.
If you do not 'tick every box' in this job description, you likely have other valuable skills that would make you a great fit for one of our teams.
If you feel this role is for you, then please apply If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email ******.
Apply now at Three, a Phenomenal career awaits

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